Restaurant Server

Hotel Lucine; Galveston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hotel Lucine in Galveston, TX seeks a hospitality professional to engage guests warmly, maintain an organized lounge, and provide expert beverage knowledge. You will answer questions, suggest items, and upsell to enhance guest experiences.

The role requires accurate POS entry, adherence to health and safety guidelines, and consistent courteous service throughout guests’ visits. Training and tests are part of the process.

Qualifications

• Customer-focused hospitality with a professional, warm greeting.
• Knowledge of beverages, menus, promotions; answer questions and make recommendations.
• Ability to upsell and describe items to increase check average.

Responsibilities

• Assist in maintaining cleanliness, upkeep, organization and maintenance of the lounge space.
• Accurately ring in orders on POS quickly and in proper sequence.
• Pass all required job-related tests.
• Properly wash glassware and safely use cleaning chemicals; comply with health and safety regulations.

Skills

Guest service

Communication

Upselling

Bar knowledge

Tools

POS system

Health & safety procedures

Job description

• Engage guests in a professional manner with a warm greeting
• Assist in maintaining cleanliness, upkeep, organization and maintenance of the lounge space
• Demonstrate a thorough knowledge of food and beverage products, menus, additions and promotions; answer all questions about beverages and food; assess their needs and preferences to make suggestions
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest' experience
• Accurately ring in orders on POS (Point of sales) quickly, in proper sequence and use appropriate charges
• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
• Maintain food and beverage control (i.e., liquor portion control, age verification); follow guidelines and practices outlined in TIPs training
• Follow alcohol awareness procedures for preventing and handling intoxicated guests
• Stock the server stations polish glasses, fill ice bins, clean, and tasks necessary for smooth operation and guest service
• Promptly prepare bills for items ordered, collect and process payments, enter into POS system, make change correctly, and make charge transactions accurately
• Pass all required job-related tests
• Properly wash glassware using bar sinks/and or dishwashers
• Safely use appropriate cleaning compounds and chemicals; comply with health and safety regulations, policies, procedures