Server

Torsap Thai Kitchen; Savage (MD); On-site; USD 16,531 - 20,664; Full time

Job summary

Torsap Thai Kitchen in Savage, Maryland, is seeking dedicated service staff to provide exceptional guest experiences. Responsibilities include greeting guests, taking orders, and ensuring satisfaction throughout their dining experience. The ideal candidates will possess strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Join our team to contribute to a welcoming atmosphere and promote menu items effectively.

Qualifications

• Ability to greet guests warmly and understand the menu.
• Capable of taking and inputting orders accurately.
• Efficient in maintaining cleanliness and sanitation.

Responsibilities

• Greet guests promptly and warmly.
• Take food and beverage orders accurately.
• Ensure guest satisfaction and handle complaints.

Skills

Strong communication skills

Attention to detail

Patience and problem-solving

Physical stamina

Ability to work in a fast-paced environment

Job description

1. Guest Interaction & Service

• Greet guests promptly and warmly when they arrive.
• Present menus and explain specials, promotions, or featured items.
• Answer questions about ingredients, preparation methods, and dietary options.
• Make recommendations based on guest preferences.
• Take food and beverage orders carefully and accurately.
• Input orders into the POS (Point of Sale) system.
• Customize orders to accommodate dietary restrictions or special requests.
• Double-check orders before sending them to the kitchen.
• Deliver food and drinks to the correct table in a timely manner.
• Ensure presentation meets restaurant standards.
• Check back with guests to ensure satisfaction and address any issues.
• Refill drinks and provide additional items (napkins, condiments, etc.).
• Maintain a friendly, attentive, and professional attitude.
• Handle complaints calmly and resolve issues quickly.
• Anticipate guest needs (e.g., offering refills before being asked).
• Create a welcoming and enjoyable dining atmosphere.
• Set up tables before guests arrive (silverware, glasses, napkins).
• Clear tables after guests leave and reset them quickly.
• Maintain cleanliness of the dining area, including floors and service stations.
• Follow sanitation and food safety guidelines.
• Communicate clearly with kitchen staff to ensure orders are correct and timely.
• Coordinate with hosts/hostesses for seating and table management.
• Assist coworkers during busy periods.
• Relay customer feedback to management when needed.
• Memorize the menu, including ingredients and preparation methods.
• Suggest add-ons (appetizers, desserts, drinks) to increase sales.
• Promote specials and high-margin items.
• Preparing simple drinks or desserts.
• Handling reservations or takeout orders.
• Opening/closing duties (restocking supplies, counting cash).
• Following alcohol service laws (checking IDs).
• Strong communication and people skills
• Attention to detail
• Patience and problem-solving
• Physical stamina (standing/walking for long hours)
• Ability to work in a fast-paced environment