Restaurant Server

Driftwood Hospitality; Durham (NC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for enthusiastic service staff to join their team. In this role, you will be responsible for providing exceptional food and beverage service, ensuring guest satisfaction through friendly interactions and prompt service. The position requires a proactive approach to guest relations, adherence to safety and liquor regulations, and a commitment to maintaining a clean and welcoming environment. If you are passionate about hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you. Join a team that values initiative and offers a supportive work culture.

Benefits

401(k)

Health Insurance

Paid Time Off

Room Discounts

Employee Food and Beverage Discounts

Disability Insurance

Flexible Spending Account

Life Insurance

Vision Insurance

Employee Assistance Program

Qualifications

• Must hold a current Food Handler Card or in the process of certification.
• Knowledge of food and beverage preparations and service standards is essential.

Responsibilities

• Greet guests and explain specials to enhance their dining experience.
• Input orders into the POS system and ensure accuracy before serving.
• Maintain cleanliness and organization of the dining area throughout the shift.

Skills

Customer Service

Food and Beverage Knowledge

Basic English Communication

Knowledge of Liquor Regulations

Education

Food Handler Card

TABC License

Tools

Point of Sale System

Beverage Equipment

Job description

Hilton Durham near Duke Univ, 3800 Hillsborough Rd, Durham, North Carolina, United States of America Req #7095

Monday, April 7, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

1. Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
2. Check station before, during and after shift for proper set-up and cleanliness.
3. Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
4. Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
5. When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
6. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
7. Replenish beverages as necessary and check with guests for overall satisfaction.
8. Market and serve upon request any dessert items or specialty coffees.
9. Supplement the bus help in clearing and resettling the tables.
10. Perform all assigned side work to include replenishing condiments and restocking.
11. Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
12. Present the check to guest promptly.
13. Adheres to all company policies and procedures.
14. Follows safety and security procedures and rules.
15. Knows department fire prevention and emergency procedures.
16. Reports unsafe conditions to supervisor/manager.
17. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
18. Provides for a safe work environment by following all safety and security procedures and rules.
19. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
20. Perform any related duties as requested by supervisor/manager.
21. Assists other Restaurant Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES

1. Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
2. Hold a current Food Handler Card or in the process of being certified.
3. Hold a valid TABC license.
4. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
5. Knowledge of the appropriate table settings and service ware.
6. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
7. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
8. Ability to remember, recite and promote the variety of menu items.
9. Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

1. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
2. Constant standing & walking required.
3. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

BENEFITS

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.