Restaurant Server

21c Museum Hotel Cincinnati; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

21c Museum Hotel Cincinnati is seeking a dedicated Restaurant Server to ensure that guests have an excellent dining experience. The role involves greeting customers, taking accurate orders, and ensuring exceptional service at all times.

Ideal candidates will have prior experience in food and beverage service, strong communication skills, and knowledge of food safety. The job also requires familiarity with POS systems. This position is essential in maintaining high standards and providing guest satisfaction.

Qualifications

• One year of prior food and beverage service experience preferred.
• Knowledge of proper food handling and safety practices.
• Strong written and verbal communication skills.

Responsibilities

• Greet all customers warmly.
• Take guest food and beverage orders accurately.
• Ensure a memorable dining experience for guests.

Skills

Communication skills

Food handling knowledge

Guest relations

Attention to detail

Tools

POS systems (Micros, Aloha)

Reservation software (Open Table)

Job description

Metropole CincinnatiJob Description

A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

Job Responsibilities

• Greet all customers warmly
• Adhere to grooming and appearance standards
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices, specialties and menu deviations
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Properly open and pour wine tableside
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Assist with special events if needed
• Answer telephone using appropriate etiquette

• Develop and maintain positive working relationship with co-workers and others
• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
• All other duties as assigned by supervisor

Job Qualifications

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Strong written/verbal communications skills
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds