Restaurant Outlets Host

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, WI, seeks a friendly Host/ess to greet guests and seat them promptly. You will present menus, answer reservations, and guide guests to available tables while staying welcoming and professional.

Responsibilities include coordinating with the kitchen and staff, keeping the podium tidy, and using OpenTable to manage seating flow. A high school diploma and strong English communication are preferred.

Qualifications

• High school diploma or currently enrolled in high school
• Good food and service knowledge
• Pleasant personality
• Excellent communication skills
• Command of the English language

Responsibilities

• Greet guests in a friendly and professional manner
• Seat guests promptly and manage seating flow
• Present menus and take reservations
• Answer phones using professional language
• Be knowledgeable about on‑property amenities, events, and dining options
• Keep podium and menus clean and organized
• Coordinate with kitchen and staff to ensure smooth dining
• Maintain waiting list and seating coverage

Skills

Communication skills

Customer service

English fluency

Education

High school diploma/equivalent

Job description

JOB SUMMARY:

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION:

The Host/ess will greet guests entering the restaurant and seat them in a timely manner.

QUALIFICATIONS:

• High school diploma/equivalent preferred or currently enrolled in High School and able to work.
• Good food and service knowledge.
• Pleasant personality.
• Excellent communication skills.
• Command of the English language

ESSENTIAL FUNCTIONS:

• Greet and interact with guests in a friendly and professional manner.
• Seat all guests in a timely and courteous fashion. Clear extra settings if not needed. Present menu to each guest.
• Answer telephone and take reservations using professional language.
• Volunteer Resort information to guests. Must be knowledgeable about other restaurants, shops and locations on property and about current/upcoming events.
• Keep work area/podium clean and organized. Menus should be wiped down at the end of each shift and replaced if wrinkled or soiled.
• Communicate with kitchen and staff to ensure steady flow of dining guests.
• Maintain waiting list of guests. Know what tables are available, who is covering each section and how to seat guests alternately in each section.
• Utilize OpenTable system to control flow of seating and server sections in restaurant
• Responsible for cash handling and bank procedures as outlined by the Accounting Department

MARGINAL FUNCTIONS:

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• As time allows, walk around restaurant and check on guests. Refill water, push in stools, wipe down high tops, while always keeping an eye on podium.

ENVIRONMENT:

Indoor fast paced environment with vinyl and carpeted surfaces. Outdoors with cement surfaces and exposure to outdoor climates and elements. Loud noise levels.

We are an Equal Opportunity Employer

M/F/D/V

Source: Hospitality Online