Room Attendant

The Abbey Resort; Fontana-on-Geneva Lake (WI); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, Wisconsin is seeking a Room Attendant to ensure guest rooms and common areas are clean and well-maintained for a memorable guest experience on Geneva Lake. You will deliver outstanding service with a positive attitude and support the housekeeping team.

Responsibilities include stocking carts, inspecting linens, maintaining equipment, cleaning bathrooms, remaking beds, and following safety procedures.

Qualifications

• Housekeeping experience desirable but not needed.
• Must be at least 18 years of age.
• Neat, pleasant personality.
• Ability to work on feet for an extended period of time.
• Ability to communicate effectively.
• Ability to read room numbers, dates and basic instructions.
• Ability to use mobile device that displays work functions.

Responsibilities

• Keep work cart and chemical caddies orderly and properly stocked at all times.
• Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.
• Proper utilization of equipment supplies and guest amenities.
• Thorough cleanliness and sanitation of guest bathrooms.
• Daily changing of soiled linens on beds and remaking beds following the property standards.
• Thorough cleanliness of rooms, balconies and room furnishings.
• Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office.
• Strict follow through on lost and found procedures. Absolute respect for guests’ property should always be exercised.
• Practice safety standards at all times.
• Responsible care of equipment.
• Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.
• Remain alert, courteous and helpful to the guests and co-workers at all times.

Skills

Housekeeping experience

18+ age

Neat, pleasant personality

Stand for long periods

Effective communication

Reading room numbers/dates

Use mobile device for work

Job description

JOB SUMMARY

As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at an all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION

As a Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and enjoyable stay. You will be responsible for cleaning and maintaining guest rooms, as well as common areas, while providing excellent customer service.

QUALIFICATIONS

• Housekeeping experience desirable but not needed.
• Must be at least 18 years of age.
• Neat, pleasant personality.
• Ability to work on feet for an extended period of time.
• Ability to communicate effectively.
• Ability to read room numbers, dates and basic instructions.
• Ability to use mobile device that displays work functions.

ESSENTIAL FUNCTIONS

• Keep work cart and chemical caddies orderly and properly stocked at all times.
• Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.
• Proper utilization of equipment supplies and guest amenities.
• Thorough cleanliness and sanitation of guest bathrooms.
• Daily changing of soiled linens on beds and remaking beds following the property standards.
• Thorough cleanliness of rooms, balconies and room furnishings.
• Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office.
• Strict follow through on lost and found procedures. Absolute respect for guests’ property should always be exercised.
• Practice safety standards at all times.
• Responsible care of equipment.
• Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.
• Remain alert, courteous and helpful to the guests and co-workers at all times.

MARGINAL FUNCTIONS

• Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Required to perform other tasks and duties as assigned.
• Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.
• Perform other related duties as requested by the Housekeeping Supervisor, or Housekeeping Manager.

ENVIRONMENT

Indoor work with hard and carpeted surfaces. Occasional outdoor work. Good ventilation with artificial lighting.

We Are an Equal Opportunity Employer

M/F/D/V