Restaurant Ops Leader: Growth & Guest Experience

Shake Shack; Arlington (VA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Parental leave

Employee assistance program

Pre-tax parking

FSAs

Development opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to oversee daily operations, ensuring exceptional guest experiences and service standards. You will train staff, coach teams, and lead initiatives to promote the brand in local communities.

The role requires 2-3 years in high-volume settings, strong financial awareness, and flexibility in hours. Join us in delivering hospitality with heart and growth opportunities within a fast-growing brand.

Qualifications

• 2-3 years of restaurant management in a high-volume setting.
• Knowledge of restaurant operations including personnel management, food planning and procurement, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction.
• Train team members on all aspects of Shack operations.
• Motivate and manage team members to provide highest level of hospitality.
• Demonstrate leadership with a focus on coaching and achieving excellence.
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events.
• Ensure compliance with sanitation and safety regulations.

Skills

Restaurant Management

Operations Knowledge

Leadership & Coaching

Financial Acumen

Food Safety Certification

Flexible Hours

Job description

Shake Shack is seeking a Restaurant Manager to oversee daily operations, ensuring exceptional guest experiences and service standards. You will train staff, coach teams, and lead initiatives to promote the brand in local communities.

The role requires 2-3 years in high-volume settings, strong financial awareness, and flexibility in hours. Join us in delivering hospitality with heart and growth opportunities within a fast-growing brand.