Restaurant Ops Lead: Guest Experience & Team Growth

Honeygrow; Town of Middletown (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Honeygrow in Middletown, DE is seeking an Assistant General Manager to support daily restaurant operations on-site.

You will lead shifts, uphold food safety, coach staff, and drive sales, labor, and cost controls while ensuring an outstanding guest experience. This role emphasizes teamwork, accountability, and hands-on leadership in a fast-paced environment, with a commitment to Honeygrow's values. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Experience in restaurant or hospitality management, including supervising teams and leading shifts.
• Strong skills in guest service, conflict resolution, and communication to create a welcoming environment.
• Ability to manage scheduling, inventory, and basic financial processes such as cash handling and cost control.
• Knowledge of food safety, cleanliness standards, and operational procedures in a fast-paced setting.
• Demonstrated leadership qualities including accountability, coaching, and team development.
• Comfort working on-site, standing for extended periods, and performing hands-on operational tasks.
• Organizational and problem-solving skills with the ability to prioritize multiple responsibilities.
• Previous experience in fast-casual or quick-service restaurants is beneficial.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in hospitality or business is a plus.

Responsibilities

• Oversee daily restaurant shifts and support the GM.
• Maintain food quality and safety standards.
• Ensure an excellent guest experience.
• Coordinate staffing and scheduling.
• Coach and train team members.
• Drive performance goals for sales, labor, and costs.
• Monitor cleanliness and inventory; manage ordering.
• Handle cash and financial procedures.
• Resolve guest concerns promptly and professionally.
• Foster a positive, inclusive work environment.

Skills

Restaurant management

Guest service

Scheduling

Inventory management

Food safety

Leadership

Cash handling

On-site work

Education

High school diploma or equivalent

Hospitality or business coursework

Job description

Honeygrow in Middletown, DE is seeking an Assistant General Manager to support daily restaurant operations on-site.

You will lead shifts, uphold food safety, coach staff, and drive sales, labor, and cost controls while ensuring an outstanding guest experience. This role emphasizes teamwork, accountability, and hands-on leadership in a fast-paced environment, with a commitment to Honeygrow's values. Flexibility to work evenings, weekends, and holidays is required.