Restaurant Ops Lead: Customer Satisfaction & Training

BFS Foods; Fairchance (Fayette County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching

Paid Time Off

Disability Insurance

Opportunities for Advancement

Part-time & Full-time availability

Job summary

BFS Foods is seeking an Assistant Manager for the Mt. Morris, PA area to oversee daily restaurant operations and staff performance. The role emphasizes delivering exceptional customer service, maintaining cleanliness, and ensuring adherence to brand standards.

Ideal candidates will have prior restaurant experience, strong leadership, and the ability to train staff across POS and back-of-house functions. The position offers both part-time and full-time opportunities.

Qualifications

• Previous restaurant experience required.
• Perform similar, comparable, or related duties as may be required or assigned.

Responsibilities

• Ensure that each customer is completely satisfied during their visit.
• Maintain the highest standards of cleanliness and sanitation in your unit at all times.
• Supervise 15-20 restaurant employees per shift.
• Enforce all brands standards, company policies and procedures.
• Represent the company, with professionalism at all times. Treat all employees with dignity and respect.
• Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).
• Fill in for different positions in the restaurant as needed
• May be required to work extra shifts to accommodate store business and or call offs
• Work closely with General Manager to implement training on new systems, techniques, service standards
• Ability to execute and enforce company initiatives and policies
• Meet all store cost and operational goals and budgets

Skills

Effective communication

Restaurant experience

Job description

BFS Foods is seeking an Assistant Manager for the Mt. Morris, PA area to oversee daily restaurant operations and staff performance. The role emphasizes delivering exceptional customer service, maintaining cleanliness, and ensuring adherence to brand standards.

Ideal candidates will have prior restaurant experience, strong leadership, and the ability to train staff across POS and back-of-house functions. The position offers both part-time and full-time opportunities.