Restaurant Ops & Guest Experience Leader

Dave & Buster's Management Corporation, Inc.; Norman (OK); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health benefits

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Multiple managers per shift

Fun work environment

Career growth opportunities

Two brands

Job summary

Dave & Buster's Management Corporation, Inc. is seeking an experienced Restaurant/Operations Manager to lead our fast-paced, entertainment-driven venue in Norman, OK. You will supervise daily operations, motivate hourly staff, and drive initiatives to exceed guest expectations while maximizing profitability.

The role requires 21+ years, 2+ years hospitality, and ability to work weekends, nights, holidays. You will partner with leadership to maintain standards, recruit and develop talent, and

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience.
• Proficient in managing cost of goods sold and labor.
• Ability to lead a team to create a memorable guest experience.
• Strong leadership capabilities.
• The ability to work weekends, nights, and holidays.
• Not afraid to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations.
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions.
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development.
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results.

Skills

Leadership

Team management

Budgeting

Guest experience

Communication

Job description

Dave & Buster's Management Corporation, Inc. is seeking an experienced Restaurant/Operations Manager to lead our fast-paced, entertainment-driven venue in Norman, OK. You will supervise daily operations, motivate hourly staff, and drive initiatives to exceed guest expectations while maximizing profitability.

The role requires 21+ years, 2+ years hospitality, and ability to work weekends, nights, holidays. You will partner with leadership to maintain standards, recruit and develop talent, and