VP of Operations (North East)

Din Tai Fung North America; New York (NY); On-site; USD 240,000 - 310,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental & Vision

401(k) plan with match

HSA

Employee meal discounts

Paid time off

Bonus eligible

Growth opportunities

Wellness days

Commuter benefits

Job summary

Din Tai Fung North America seeks a VP of Operations to drive excellence across all restaurants and central kitchens. You will shape guest experience, elevate team engagement, and guide scalable growth as a senior member of the executive team.

This role blends strategic leadership with hands-on oversight, focusing on operations, financial performance, and culture to deliver consistent, high-quality dining experiences across markets.

Qualifications

• 10+ years of multi-unit operations leadership experience.
• Proven ability to scale systems, people, and processes in a fast-paced environment.
• Deep knowledge of restaurant operations, food safety, and guest service standards.
• Experience leading and developing high-performing teams.
• Exceptional communication, collaboration, and change leadership skills.

Responsibilities

• Lead initiatives to elevate guest experience by optimizing service models and food quality.
• Build and sustain leadership bench; attract, retain, and develop top talent.
• Drive revenue growth through optimized throughput and controllable costs.
• Ensure regulatory compliance; uphold healthy, safety, labor, and industry standards.
• Collaborate cross-functionally on openings and site readiness for growth.

Skills

Multi-unit operations leadership

P&L management

Team leadership & development

Communication & collaboration

Education

Bachelor's degree in Business, Hospitality, or related field

MBA preferred

Job description

VP of Operations

Compensation: $240,000 - $310,000 Annual Base Salary + Bonus

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location

Northeast Market & Texas Market (Field-Based)

About Us

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion

Benefits And Perks

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Flexible Time Off (FTO) to support work-life balance
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Car Allowance
• Bonus Eligible
• Opportunities for growth; we love promoting within

About The Role

The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands-on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.

Responsibilities

• Guest Experience & Operational Excellence: Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
• Team Member Experience & Culture: Champion a workplace culture aligned with our Team Member Value Proposition. Support location in providing an engaging, inclusive, and high-performing environment where team members are empowered and recognized.
• Talent Strategy & Leadership Development: Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
• Financial Commitments & Operational Efficiency: Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
• Regulatory Compliance: Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
• Brand Reputation and Expansion: Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross-functionally on new restaurant openings to ensure site readiness, talent deployment, and day-one excellence in execution and guest experience.

Job Requirements

• 10+ years of multi-unit operations leadership experience, preferably within high-growth restaurant or hospitality brands
• Proven ability to scale systems, people, and processes in a fast-paced environment
• Strong P&L management experience, with a track record of improving financial performance
• Deep knowledge of restaurant operations, food safety, and guest service standards
• Experience leading and developing high-performing teams
• Exceptional communication, collaboration, and change leadership skills

Preferred Requirements

• Bachelor's degree in Business, Hospitality, or a related field; MBA preferred

Essential Functions

• Standing long hours
• lifting 20+ lbs
• hot and cold temperature exposure

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.