Restaurant Operations Manager - People, Service & Growth

Potbelly - Feast Firm LLC; Fort Cavazos Motorcycle and POV Campus (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A franchise restaurant is seeking an Assistant Manager to lead operations and ensure outstanding product quality and customer service. Responsibilities include training staff, managing schedules, and handling customer complaints. The ideal candidate will have at least 2 years of management experience in the restaurant or retail sector, strong communication skills, and the ability to maintain high standards of operations. A high school degree is required, while a bachelor's degree is preferred. This role requires multitasking and a strong focus on customer satisfaction.

Qualifications

• Minimum of at least 2 years management experience in either a restaurant or retail environment.
• Exceptional customer service skills.
• Ability to communicate effectively in English.

Responsibilities

• Train, coach and develop Company Associates and Shift Leaders.
• Maintain critical standards for product quality and customer service.
• Control food components, labor, waste, and cash across shifts.

Skills

Customer service skills

Strong organizational skills

Interpersonal communication

Ability to manage schedules

Problem-solving

Strong business acumen

Education

High School degree

Bachelor's degree preferred

Tools

Microsoft Office

Job description

A franchise restaurant is seeking an Assistant Manager to lead operations and ensure outstanding product quality and customer service. Responsibilities include training staff, managing schedules, and handling customer complaints. The ideal candidate will have at least 2 years of management experience in the restaurant or retail sector, strong communication skills, and the ability to maintain high standards of operations. A high school degree is required, while a bachelor's degree is preferred. This role requires multitasking and a strong focus on customer satisfaction.