Restaurant Operations Manager - Lead & Grow Team

Groot Hospitality; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Groot Hospitality in Miami is seeking a Restaurant Manager to lead our dining operation with passion for guest experience and team development. You will drive performance by aligning staff, controlling costs and boosting sales while maintaining the highest standards of service.

This role requires weekend and holiday work, hands-on leadership, and the ability to collaborate with chefs on menu execution and operations reporting to the regional manager.

Qualifications

• A minimum of 3-5 years’ experience in a restaurant management position
• Experience in resolving customer issues/complaints and overall excellent customer service required
• Solid time management, organization, and prioritization skills
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Ability to effectively communicate verbally and non-verbally with others
• Ability to work with all personality types even in adverse situations
• Ability to prioritize, anticipate situations, and take quick action
• Ability to manage multiple projects and recommend/implement effective solutions
• Demonstrated commitment to customer service
• Excellent problem solving/decision making skills
• Ability to work independently and proactively in a fast-paced environment.

Responsibilities

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Time management

Organization

Food safety knowledge

Microsoft Office

Education

High school diploma or equivalent

3-5 years restaurant management experience

Corporate training completion

Tools

Microsoft Office Suite

Job description

Groot Hospitality in Miami is seeking a Restaurant Manager to lead our dining operation with passion for guest experience and team development. You will drive performance by aligning staff, controlling costs and boosting sales while maintaining the highest standards of service.

This role requires weekend and holiday work, hands-on leadership, and the ability to collaborate with chefs on menu execution and operations reporting to the regional manager.