Restaurant & Operations Manager

Bowlero; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Job summary

An established industry player in entertainment is seeking a dynamic Restaurant / Entertainment Manager to enhance guest experiences through exceptional service and operational excellence. This role involves overseeing all center operations, including food and beverage management, while leading and developing a dedicated team. Ideal candidates will have a background in management within food service, a passion for guest satisfaction, and aspirations to advance to General Manager. Join a vibrant team in a lively environment where your leadership can shine and make a difference.

Benefits

Comprehensive benefits package

Performance-based incentives

Healthcare options

Qualifications

• 2+ years management experience in food service or entertainment.
• Strong interpersonal communication and guest service skills.

Responsibilities

• Deliver exceptional guest service and resolve complaints effectively.
• Recruit, train, and manage center staff to ensure productivity.

Skills

Management experience in kitchen, bar, restaurant, or food service

Customer service expertise

Ability to supervise staff

Excellent people development skills

Strong team player

Knowledge of POS systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they take responsibility for all center operations, including entertainment, Food & Beverage, and property management. They are committed to guest satisfaction and developing the team’s hourly staff. This role is a great stepping stone toward becoming a General Manager.

ESSENTIAL DUTIES:

1. Make Guests Priority #1

• Deliver exceptional service, gather feedback, and resolve guest complaints

Never Stop Improving

• Enhance operational execution; schedule staffing to meet needs and improve guest experience

Take Every Opportunity

• Execute marketing strategies to drive sales through leagues, open play, etc.

Partner with Leagues

• Build relationships with league bowlers and officers; manage league-related duties

Assemble an All-Star Team

• Recruit, hire, train, and schedule center staff

Show Off Management Skills

• Lead, motivate, delegate, and leverage team strengths to ensure guest satisfaction and productivity

Drive Food & Beverage Sales

• Oversee F&B management and growth, ensuring quality and guest satisfaction; train staff accordingly

Remain Flexible

• Work varying shifts, including weekends, holidays, and extended hours as needed

Who You Are

You are ready to step in for the General Manager when needed. Your guest service skills and interpersonal communication are strong. You’re flexible, team-oriented, and eager to develop your team, with aspirations to become a General Manager.

Desired Skills

• 2+ years management experience in kitchen, bar, restaurant, or food service
• Bachelor’s Degree
• Ability to supervise staff
• Strong team player
• Excellent people development skills
• Customer service expertise
• Knowledge of POS systems

Work Environment & Physical Demands

• Typical entertainment environment; walking, standing, bending, and lifting with assistance

#LI-DB1

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association. For more information, visit ir.luckystrikeent.com.

The salary range for this position is $50,000 to $55,000. We offer performance-based incentives and a comprehensive benefits package, including healthcare. Details are available at www.bowlerocorp.com/careers/benefits.