Restaurant & Operations Manager

Bowlero; Clinton Township (NJ); On-site; USD 65,000 - 70,000; Full time

Job summary

Join a dynamic entertainment platform where you can bring joy to guests through exceptional service and engaging experiences. As a Restaurant / Entertainment Manager, you'll oversee operations, lead a dedicated team, and ensure guest satisfaction in a lively environment filled with bowling and arcade games. This role offers a fantastic opportunity to develop your management skills and grow into a General Manager position, all while working in a fun, fast-paced setting. If you're passionate about hospitality and ready to make a difference, this is the place for you!

Benefits

Comprehensive benefits package

Performance incentives

Healthcare benefits

Qualifications

• 2+ years of management experience in food service or related operations.
• Ability to supervise staff and develop team members.

Responsibilities

• Deliver exceptional guest service and resolve complaints.
• Drive sales through marketing strategies and manage league-related duties.
• Recruit, hire, train, and schedule staff effectively.

Skills

Management experience

Customer service expertise

Interpersonal skills

Knowledge of POS systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the absence of the General Manager, they take responsibility for all center operations, including entertainment, Food & Beverage, and property maintenance. They are committed to guest satisfaction and developing the team’s hourly staff. This role is a great stepping stone towards becoming a General Manager.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

• MAKE GUESTS PRIORITY #1: Deliver exceptional service, solicit feedback, and resolve complaints.
• NEVER STOP IMPROVING: Hone operational skills, schedule staff effectively to enhance guest experience.
• TAKE EVERY OPPORTUNITY: Drive sales through marketing strategies like leagues and open play bowling.
• PARTNER WITH LEAGUES: Build relationships with league bowlers and manage league-related duties.
• ASSEMBLE AN ALL-STAR TEAM: Recruit, hire, train, and schedule staff.
• SHOW OFF MANAGEMENT SKILLS: Lead and motivate the team, delegate tasks effectively.
• DRIVE FOOD & BEVERAGE SALES: Oversee and expand the Food & Beverage program, ensure quality and guest satisfaction.
• REMAIN FLEXIBLE: Work varying shifts, including weekends, holidays, and extended hours.

WHO YOU ARE

You are ready to step in for the General Manager when needed, with strong guest service, interpersonal, and communication skills. You are flexible, dedicated, and team-oriented, aiming to grow into a General Manager role.

DESIRED SKILLS:

• 2+ Years of management experience in food service or related operations
• Bachelor’s Degree
• Ability to supervise staff
• Strong team player and people developer
• Customer service expertise
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Typical entertainment environment; walking, bending, standing, and lifting as needed.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association. For more info, visit ir.luckystrikeent.com.

The salary range is $65,000 to $70,000 per year. We offer performance incentives and a comprehensive benefits package, including healthcare. Details are available at www.bowlerocorp.com/careers/benefits.