Restaurant & Operations Manager

Bowlero Corporation; Auburn (MA); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in entertainment is seeking a dynamic Restaurant / Entertainment Manager to lead operations and enhance guest experiences. This role involves overseeing food and beverage management, optimizing staffing, and implementing marketing strategies to drive sales. With a focus on team development and guest satisfaction, this position serves as a stepping stone to a General Manager role. If you are passionate about creating memorable experiences and have a knack for leadership, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

Performance Incentives

Healthcare

Qualifications

• 2+ years of management experience in food service operations.
• Strong guest service and interpersonal communication skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints effectively.
• Recruit, hire, train, and schedule center staff.

Skills

Management Experience

Customer Service Expertise

Supervisory Skills

Knowledge of POS Systems

Team Development

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and problem-solve in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of center management. In the absence of the General Manager, they take responsibility for all center operations, including entertainment, Food & Beverage, and property maintenance. They are committed to guest satisfaction and developing the team’s hourly staff. This role is a great stepping stone toward becoming a General Manager.

ESSENTIAL DUTIES:

1. Make Guests Priority #1
   • Deliver exceptional service, gather guest feedback, and resolve complaints effectively.
2. Never Stop Improving
   • Optimize operational execution, including staffing levels to enhance guest experience.
3. Take Every Opportunity
   • Implement marketing strategies to increase sales through leagues, open play, etc.
4. Partner with Leagues
   • Build relationships with league bowlers and officers, manage league formats, and handle administrative duties.
5. Assemble an All-Star Team
   • Recruit, hire, train, and schedule center staff.
6. Show Off Management Skills
   • Lead and motivate the team, delegate tasks, and leverage individual strengths.
7. Drive Food & Beverage Sales
   • Oversee F&B management, ensure quality, and foster a sales-driven culture.
8. Remain Flexible
   • Work varying shifts, including weekends, holidays, and extended hours as needed.

WHO YOU ARE

You are prepared to step in for the General Manager when needed. Your guest service skills and interpersonal communication are strong. You are flexible with work hours and dedicated to team development, with aspirations to become a General Manager.

DESIRED SKILLS:

• 2+ years management experience in food service operations
• Bachelor’s Degree
• Supervisory skills
• Team player and people developer
• Customer service expertise
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Walking, bending, standing, and lifting in an entertainment environment.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, operates over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment. We own the Professional Bowlers Association and have a growing media presence. For more information, visit ir.luckystrikeent.com.

The salary range is $60,000 to $65,000 annually. We offer performance incentives and a comprehensive benefits package, including healthcare. Details are available at www.bowlerocorp.com/careers/benefits.