Restaurant & Operations Manager

Bowlero; Auburn (AL); On-site; USD 60,000 - 65,000; Full time

Job summary

An established industry player in entertainment is seeking a dynamic Restaurant / Entertainment Manager to enhance guest experiences through exceptional service and team leadership. In this active role, you will oversee operations, manage staff, and ensure guest satisfaction while driving food and beverage sales. This position is perfect for those aspiring to grow into a General Manager role, offering a vibrant work environment filled with fun and excitement. If you thrive in a fast-paced atmosphere and are passionate about hospitality, this is the opportunity for you!

Benefits

Healthcare Benefits

Performance-based Incentives

Qualifications

• 2+ years of management experience in food service operations.
• Strong team leadership and people development skills.

Responsibilities

• Deliver exceptional service and resolve guest complaints effectively.
• Recruit, hire, train, and schedule center staff.

Skills

Management Experience

Customer Service Skills

Interpersonal Skills

Team Leadership

Knowledge of POS Systems

Education

Bachelor’s Degree

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is active, requiring you to be on your feet, coordinate multiple team members, and solve problems in real time.

Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center's management. In the General Manager’s absence, they take responsibility for center and floor management, covering entertainment, Food & Beverage, and overall property maintenance. They maintain a strong focus on guest satisfaction and staff development. If you’re interested in becoming a General Manager, this role is a great starting point.

ESSENTIAL DUTIES:

Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager

• MAKE GUESTS PRIORITY #1: Deliver exceptional service, gather feedback, and resolve guest complaints effectively.

• NEVER STOP IMPROVING: Continuously improve operational execution, manage staffing levels, and enhance the guest experience.

• TAKE EVERY OPPORTUNITY: Execute marketing strategies to increase sales through leagues, open play, and other activities.

• PARTNER WITH LEAGUES: Build relationships with league bowlers and officers, manage league formats, and handle administrative duties.

• ASSEMBLE AN ALL-STAR TEAM: Recruit, hire, train, and schedule center staff.

• SHOW OFF MANAGEMENT SKILLS: Lead, motivate, delegate, and leverage team strengths to ensure guest satisfaction and center productivity.

• DRIVE FOOD & BEVERAGE SALES: Oversee and expand the Food & Beverage program, ensuring quality and guest satisfaction, and provide staff training.

• REMAIN FLEXIBLE: Be available to work varying shifts, including weekends, holidays, and extended hours as needed.

WHO YOU ARE

You are prepared to step in for the General Manager when needed. Your guest service skills are excellent, and you possess strong interpersonal and communication abilities. You are flexible with work hours, a team player, and eager to develop your team with the goal of advancing to a General Manager position.

DESIRED SKILLS:

• 2+ Years of management experience in kitchen, bar, restaurant, or food service operations
• Bachelor’s Degree
• Ability to supervise center operations staff
• Strong team leadership and people development skills
• Exceptional customer service skills
• Knowledge of POS systems

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Typical entertainment environment involving walking, bending, standing, and lifting with assistance.

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is a leading entertainment platform with over 360 locations across North America, offering bowling, amusements, water parks, and family entertainment centers. We also own the Professional Bowlers Association, a major league of bowling with a global fan base. For more information, visit ir.luckystrikeent.com.

The salary range for this position is $60,000 to $65,000 annually. We offer performance-based incentives and a comprehensive benefits package, including healthcare. Benefits details are available at www.bowlerocorp.com/careers/benefits.