Restaurant Operations Leader — Guest Experience & Training

The St. Joe Company; Rosemary Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The St. Joe Company is seeking a Restaurant Manager to lead daily restaurant operations at Rosemary Beach, FL. You will supervise, train, and ensure service standards are consistently met while overseeing amenity deliveries and cash handling.

This role demands high guest focus and adherence to safety and liquor regulations. You will schedule staff, maintain logs, coordinate with Engineering for maintenance, and drive up-selling to maximize profit margins, all while upholding the company values

Qualifications

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• 3-5 years’ experience in a similar role
• Certification or degree in a related field not required but preferred
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• ServSafe Certifications (may obtain after employment)
• CPR and First Aid Certificate (may obtain upon hire)

Responsibilities

• Anticipate restaurant needs and order products within budget.
• Maintain logs and ensure trace reports are updated.
• Proper scheduling and coverage of service personnel for optimal service levels.
• Maintain positive guest relations and resolve complaints promptly.
• Ensure associates are familiar with hotel services/features and local attractions.
• Train associates on St. Joe standards of service in F&B and equipment.
• Guarantee that all associates maintain 4-star 4-diamond levels of service.
• Educate associates on greetings and up-selling techniques to increase profit margins.
• Assign work, communicate shift updates, and conduct pre-shift meetings.
• Inspect table set-ups, service areas, and equipment for cleanliness and rectify deficiencies.
• Monitor staff performance to ensure adherence to standards and rectify issues.
• Ensure staff attendance and document lateness/absences.
• Check servers out and ensure side work is completed.
• Submit work orders for maintenance; contact Engineering for urgent repairs.
• Foster a cooperative climate to maximize productivity and morale.
• Settle checks in POS according to hotel specs and maintain financial accountability.
• Ensure compliance with departmental policies, service procedures, safety standards, and liquor regulations.
• Maintain knowledge of room layouts, outlets, hours, menus, pricing, and guest navigation.
• Seek opportunities to improve service and guest experience.
• Work with Director of Culinary Operations and Kitchen Manager.
• Train associates in front-of-house roles (greeter, bartender, server assistant, server).
• Assist with budget forecasting, cost controls, and profitability to meet financial goals.
• Maintain a budget and forecast costs to ensure profitability.
• All other duties as assigned

Skills

Leadership

Customer service

Communication

Staff training

Multitasking

Budgeting

Education

ServSafe Certification

CPR/First Aid Certification

High school diploma or equivalent

Tools

MS Office

POS systems

Restaurant management software

Job description

The St. Joe Company is seeking a Restaurant Manager to lead daily restaurant operations at Rosemary Beach, FL. You will supervise, train, and ensure service standards are consistently met while overseeing amenity deliveries and cash handling.

This role demands high guest focus and adherence to safety and liquor regulations. You will schedule staff, maintain logs, coordinate with Engineering for maintenance, and drive up-selling to maximize profit margins, all while upholding the company values