Housekeeping Operations Leader — Guest Experience

ST JOE RESORT OPERATIONS LLC; Rosemary Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Pearl Hotel in Rosemary Beach, FL invites applications for an Assistant Housekeeping Manager. This full-time role supports the Director of Lodging and the Housekeeping Manager, leading training, coaching, and quality assurance to meet guest expectations and budget goals.

You will oversee staffing, scheduling, and timekeeping, ensure safety, and drive service improvements. Strong communication and supervisory skills are essential to maintain high standards of cleanliness and guest

Qualifications

• 3 years’ experience in a similar role or in a supervisory role
• Previous Hospitality experience preferred
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred

Responsibilities

• Facilitate hiring process, including interviewing, training, and evaluating job performance while providing ongoing training and development to all positions
• Interact with all employees in the Housekeeping department so that they can be evaluated, coached, counseled, and provide leadership support to the team
• Train staff on company policies and procedures, updated laws and regulations that are necessary for safe and effective job performance
• Assist with staffing, scheduling, and timekeeping by ensuring breaks and labor costs are being managed efficiently
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment
• Provides courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to inquiries, request & complaints using guest service skills

Skills

Detail oriented

Leadership

Time management

Guest service

Communication

Supervisory experience

Tools

Microsoft Word

Excel

Outlook

Job description

The Pearl Hotel in Rosemary Beach, FL invites applications for an Assistant Housekeeping Manager. This full-time role supports the Director of Lodging and the Housekeeping Manager, leading training, coaching, and quality assurance to meet guest expectations and budget goals.

You will oversee staffing, scheduling, and timekeeping, ensure safety, and drive service improvements. Strong communication and supervisory skills are essential to maintain high standards of cleanliness and guest