Restaurant Operations Leader: Guest Experience & Profitability

Taco Bell; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Taco Bell in Philadelphia seeks an Area Coach – Supervisor's Title Area Coach (AC) to directly supervise Associate General Managers, Shift Managers and hourly crew. The RGM provides overall leadership to meet annual operating plans, drive customer service excellence, uphold product and facility standards, supervise food handling and operations, and manage costs.

The role emphasizes developing and mentoring managers, staffing, scheduling, and ensuring compliance with company policies, safety, and

Qualifications

• High school diploma or GED.
• Supervisory experience in a food service or retail environment.
• Demonstrates ability to maintain financial controls and coach and train hourly employees.
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Drive margin and sales growth through labor, inventory and controllables.
• Oversee scheduling, staffing, and workflow to meet service targets.
• Lead HR activities including hiring decisions, training, performance management and staff development.
• Ensure facilities and equipment meet company standards and safety requirements.

Skills

Customer Service

Team Leadership

Financial Acumen

Operations Management

Staff Development

Education

High school diploma or GED

Job description

Taco Bell in Philadelphia seeks an Area Coach – Supervisor's Title Area Coach (AC) to directly supervise Associate General Managers, Shift Managers and hourly crew. The RGM provides overall leadership to meet annual operating plans, drive customer service excellence, uphold product and facility standards, supervise food handling and operations, and manage costs.

The role emphasizes developing and mentoring managers, staffing, scheduling, and ensuring compliance with company policies, safety, and