Restaurant Operations Leader: Guest Experience & Growth

Military, Veterans and Diverse Job Seekers; Mount Laurel Township (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Mount Laurel Township, NJ—our client seeks a Restaurant Manager to coordinate front- of- the- house and back-of-house operations, deliver top service, and manage staff in a fast-paced setting.

You will monitor product quality, control costs, review vendor performance, and drive brand presence through local events and community outreach. This role requires strong leadership, budgeting, and sanitation knowledge.

Qualifications

• Proven work experience as a Restaurant Manager or Hospitality Manager.
• Strong customer service skills and leadership ability.
• F&B knowledge with ability to recall ingredients and dishes for guests.
• Experience with restaurant management software (OpenTable, PeachWorks).

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Skills

Leadership

Customer service

F&B knowledge

OpenTable

PeachWorks

Financial management

Education

BSc in Business Administration

Tools

OpenTable

PeachWorks

Job description

Mount Laurel Township, NJ—our client seeks a Restaurant Manager to coordinate front- of- the- house and back-of-house operations, deliver top service, and manage staff in a fast-paced setting.

You will monitor product quality, control costs, review vendor performance, and drive brand presence through local events and community outreach. This role requires strong leadership, budgeting, and sanitation knowledge.