Events & Booking Operations Lead

Restaurant Associates; Mount Laurel Township (NJ); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates in Mount Laurel Township, NJ seeks a Booking Manager to oversee booking operations, events, and staff scheduling. You will manage a team of booking specialists, coordinate catering orders, and ensure accurate records and weekly reports for smooth service delivery.

The role requires handling VIP/client needs, coordinating with facilities, onboarding HR tasks, and upholding safety and quality standards. Salary offered is $65,000–$70,000 per year with benefits.

Qualifications

• Must have experience with booking systems and a strong understanding of a conference center environment.

Responsibilities

• Attend incoming emails, phone calls or in-person requests.
• Assist with bookings.
• Oversee all booking specialists and booking coordinators.
• Ensure the weekly summary and Tririga match for the rest of the week.
• Ensure the weekly catering order is up to date daily with new orders/changes.
• Build front desk weekly schedule.
• Check that Booking Specialists have updated the weekly summary and shared the next week's event report with facilities management.
• Attend weekly summary meeting (BEO).
• Ensure the weekly summary has been printed and the new summary has been shared with the entire team.
• Check with the booking specialist for the weekly catering order list (ensure the order is put through by 12 pm).
• Ensure the front desk registers external guests.
• Build BEOs and send out quotes when requested.
• Assist with events, follow up on details, and attend to virtual meetings.
• Work on any VIP events/inquiries
• Oversee room configurations before an event.
• Log FM tickets if necessary.
• Register food vendors with building facilities for access.
• Update vendor list and review if COI needs to be updated.
• Review the supplies list if something needs to be ordered through Ariba/ Archway
• Assist with preparation of day-of and future events notes for staff (including setup, deliveries/pickups, run of show, and other need-to-know info) and brief staff as needed.
• Make sure to enter details on the event checklist.
• Request staff for events, including bartender, catering attendant & captain.
• Brief run-through of the show to staff before an event
• Opening event, checking in with client and ensuring all details are in place.
• Request outstanding statements to vendors.

Skills

Booking systems

Job description

Restaurant Associates in Mount Laurel Township, NJ seeks a Booking Manager to oversee booking operations, events, and staff scheduling. You will manage a team of booking specialists, coordinate catering orders, and ensure accurate records and weekly reports for smooth service delivery.

The role requires handling VIP/client needs, coordinating with facilities, onboarding HR tasks, and upholding safety and quality standards. Salary offered is $65,000–$70,000 per year with benefits.