Restaurant Operations Leader - Guest Experience & Growth

Big Boy Restaurant Group; Middleburg Heights (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive training programs

Meal discounts

Paid time off - insurance benefits for

Pride of working with a company that’s

Job summary

Big Boy Restaurant Group is actively seeking a Management-level professional to lead daily restaurant operations in Middleburg Heights, OH. The role focuses on enforcing standards, achieving financial goals, and maintaining high guest satisfaction.

The position emphasizes strong leadership, compliance, and team development, with responsibilities spanning inventory, hiring, training, promotions, and safety.

Responsibilities

• Oversees daily operations and enforces all company policies, procedures and standards. Ensures all government laws, rules and regulations are followed to the letter of the law regarding wages, hours and sanitation.
• Understands P & L and works with the Executive General Manager to achieve financial goals for the restaurant.
• Works with the management team to achieve maximum sales and profits while maintaining excellence in operational standards and procedures.
• Maintains proper inventories, ensuring compliance with established pars and completing related accounting and administrative reports in a timely manner.
• Assists in recruiting, interviewing and hiring new staff members as well as overseeing their training, development and growth within the company. Coaches and counsels employees as needed.
• Works with the Executive General Manager to implement all advertising and promotions coordinated by the Marketing Department, ensuring that all food is prepared and presented properly 100% of the time.
• Maintains strict safety and sanitation standards within the restaurant.
• Assists the Executive General Manager to ensure all employees receive proper training, formulating appropriate schedules and maintaining guest goodwill and positive public relations within the community.
• Supports the management team at all times with the primary focus being complete guest satisfaction.
• Maintains a professional appearance, adhering to uniform standards at all times.

Job description

Big Boy Restaurant Group is actively seeking a Management-level professional to lead daily restaurant operations in Middleburg Heights, OH. The role focuses on enforcing standards, achieving financial goals, and maintaining high guest satisfaction.

The position emphasizes strong leadership, compliance, and team development, with responsibilities spanning inventory, hiring, training, promotions, and safety.