Restaurant Operations Leader — Elevate Guest Experience

Dave & Buster's Inc.; Wesley Chapel (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑e

Employee Assistance Program

Buster’s Legacy Fund

401K matching plan

Free food

Free gameplay

Large leadership team

FUN work environment

Career growth with two brands

Job summary

Dave & Buster's Inc. in Wesley Chapel, FL is looking for a Restaurant & Operations Manager who can provide leadership and strategic direction to improve guest experience and drive results.

You will develop and lead hourly team members, manage COGS and labor, and partner with the management team to deliver a fast-paced, entertaining guest experience, including weekends, nights, and holidays.

Qualifications

• 21+ years of age.
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Team management

Customer service

Cost control

Communication

Job description

Dave & Buster's Inc. in Wesley Chapel, FL is looking for a Restaurant & Operations Manager who can provide leadership and strategic direction to improve guest experience and drive results.

You will develop and lead hourly team members, manage COGS and labor, and partner with the management team to deliver a fast-paced, entertaining guest experience, including weekends, nights, and holidays.