Restaurant Operations Leader — Elevate Guest Experience

Bazaar Miami Beach; Miami Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Health benefits

Dining discounts

Career growth

Job summary

José Andrés Group in Miami Beach is seeking a Restaurant Manager who will lead daily service, coach teams, and uphold JAG standards across all dayparts. In partnership with the AGM/GM, you will drive shift performance, labor efficiency, inventory accuracy, and compliance while nurturing an inclusive culture of hospitality.

This role emphasizes guest satisfaction, staff development, and top-line support through upselling and strategic scheduling, with a strong focus on safety and brand integrity.

Qualifications

• 2–4+ years FOH leadership in high-volume upscale casual or fine dining.
• Experience with reservations and POS platforms (Resy/SevenRooms/TOCK); scheduling tools (HotSchedules).
• Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
• Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.

Responsibilities

• Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
• Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
• Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
• Ensure facility readiness, cleanliness, maintenance follow-ups, and adherence to health & safety standards.
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
• Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.

Skills

FOH leadership

Guest experience

Communication

Conflict resolution

Coaching

Cash handling

POS systems

Scheduling

Wage & hour compliance

Wine/spirits knowledge

Tools

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Job description

José Andrés Group in Miami Beach is seeking a Restaurant Manager who will lead daily service, coach teams, and uphold JAG standards across all dayparts. In partnership with the AGM/GM, you will drive shift performance, labor efficiency, inventory accuracy, and compliance while nurturing an inclusive culture of hospitality.

This role emphasizes guest satisfaction, staff development, and top-line support through upselling and strategic scheduling, with a strong focus on safety and brand integrity.