Senior Hospitality Operations Lead

José Andrés Group; New York (NY); Presencial; USD 85.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus opportunities

Benefits package

Employee dining discounts

Descripción de la vacante

José Andrés Group (JAG) is seeking an Assistant General Manager in New York to lead daily operations, deliver exceptional guest experiences, and develop a high-performing team across multiple dining formats. The AGM partners with the General Manager to uphold standards, manage costs, and ensure compliance while embodying JAG’s culture and service philosophy.

The role requires 3–5+ years of front-of-house leadership in upscale or fine dining, strong coaching and communication skills, and

Formación

• 3–5+ years of progressive FOH leadership in upscale/casual‑fine or fine dining; AGM or Multi‑Shift Manager experience preferred.
• Demonstrated success leading teams on a busy floor while managing costs, quality, and compliance.
• Familiar with DOH/Health & Safety, alcohol service, and labor compliance.

Responsabilidades

• Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).
• Execute and uphold SOPs; identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotions.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.
• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Conocimientos

FOH leadership

Cost management

Team coaching

Communication skills

Customer service

Herramientas

Resy/SevenRooms/TOCK

MICROS/Toast

HotSchedules

Google Workspace

Descripción del empleo

José Andrés Group (JAG) is seeking an Assistant General Manager in New York to lead daily operations, deliver exceptional guest experiences, and develop a high-performing team across multiple dining formats. The AGM partners with the General Manager to uphold standards, manage costs, and ensure compliance while embodying JAG’s culture and service philosophy.

The role requires 3–5+ years of front-of-house leadership in upscale or fine dining, strong coaching and communication skills, and