Restaurant Operations Lead - Scheduling & Training

Milos Hamburgers; Vestavia Hills (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Milos Hamburgers in Vestavia Hills, AL is seeking an Operations leader to oversee restaurant shifts, supervise 4–15 crew members, and ensure adherence to company policies and procedures.

The role emphasizes attention to detail, delegation, and efficient work management across multiple tasks, including scheduling, inventory, and customer service. Strong leadership and communication are essential.

Qualifications

• Knowledge and awareness of all policies and procedures.
• Give direction to hourly employees to ensure all policies and procedures are adhered to.
• Work all positions as scheduled and as necessary to meet the demands of the business.
• Delegate information-gathering and decision-making to the appropriate individuals.
• Establish a course of action for self and others to accomplish goals; plan proper assignments of personnel and resources.
• Complete Monday Morning and Daily Paperwork; Prepare Employees' Work Schedules; Prepare Employees' Position Charts; Complete Truck Delivery Orders; Maintain Inventory Controls.

Responsibilities

• Completion of checklist on every shift to ensure all items are completed and comply with company policies and procedures.
• Identify needs, set goals, plan schedules to accomplish identified goals and allocate resources.
• Handle and document customer complaints in Customer Complaint Log.
• Follow-up on repairs and maintenance performed by outside vendors.

Skills

Attention to detail

Delegation/Follow-Up

Manage work

Analysis

Decisiveness

Customer focus

Leadership

Team leadership

Oral communication

Communication skills

Job description

Milos Hamburgers in Vestavia Hills, AL is seeking an Operations leader to oversee restaurant shifts, supervise 4–15 crew members, and ensure adherence to company policies and procedures.

The role emphasizes attention to detail, delegation, and efficient work management across multiple tasks, including scheduling, inventory, and customer service. Strong leadership and communication are essential.