Restaurant Operations Lead & Sales Coach

Onvo; Jonestown (Lebanon County); On-site; USD 37,000 - 46,000; Full time

Job summary

Onvo is seeking a Subway Assistant Manager to support the General Manager in daily restaurant operations, ensuring exceptional customer service, accurate cash handling, inventory control, and a clean, safe dining environment.

You will recruit, train and develop a productive store team, manage scheduling and labor, and assist in driving sales while upholding brand standards and compliance with health, safety and sanitation rules.

Responsibilities

• Assures a pleasant shopping experience for all customers, responds to customer complaints and solicits customer feedback and input.
• Regularly coaches team to provide and maintain a consistent high level of customer service.
• Maintains a facility that is consistently “inspection ready” in all areas including food preparation, restrooms and all guest contact areas. Complies and maintains all Department of Health, internal company and brand inspection standards.
• Follows daily Safety Inspection/Emergency Response Protocols to quickly recognize and remove potential safety hazards to customers, employees and vendors while operating in a manner that does not put company property and assets at risk.
• Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
• Ensures compliance with operational standards, company policies, federal/state/local laws and ordinances.
• Responsible for establishing consistent high quality of food preparation and service while maintaining a professional restaurant image.
• Assists the GM in the hiring of new team members to meet the needs of the business and maintain a well staffed restaurant.
• Assures restaurant has a well trained staff to meet and exceed operational standards.
• Under the direction of the GM, the AM is responsible for maintaining inventories and store appearance.
• Treat inventory as if it is cash. All inventory variances researched, discussed and reported to the GM as early as possible.
• Makes sure all storage areas are clean and products are well organized and labeled with the date received.
• Provides Support to the GM in meeting monthly, quarterly and annual sales goals. This involves setting individual sales goals, holding contests for employees and or offering sales promotions. Executes all marketing activities to include: POP, suggestive selling and new item training rollouts.
• Assists the GM with schedules to assure all shifts are covered and properly staffed. Coordinates daily assignments and activities of associates based on sales.
• Assures proper execution of all cash management activities, including accurate cash handling, credit card processing and safety procedures. Any unexplained cash shortage over $10 must be reported to GM or District Manager (DM), Restaurants.
• Strive to be the best in the Brand
• Keep Restaurant in compliance with all Brand standards.
• Maintain and ensure a safe clean work environment.
• Pass all internal operations training and paperwork audit.
• Ensure all brand sponsored inspections are at or above brand standards.
• Provide superior customer service to all of our guests.
• Analyze results and trends to prepare action plans, leverage the store’s strengths and address areas of opportunity

Job description

Onvo is seeking a Subway Assistant Manager to support the General Manager in daily restaurant operations, ensuring exceptional customer service, accurate cash handling, inventory control, and a clean, safe dining environment.

You will recruit, train and develop a productive store team, manage scheduling and labor, and assist in driving sales while upholding brand standards and compliance with health, safety and sanitation rules.