Restaurant Operations Lead: Path to General Manager

America's Pizza Company, LLC; Warren (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

America's Pizza Company, LLC is seeking an AGM/GM-support leader to oversee daily restaurant operations during shifts and assist in profitability and training initiatives. You will coach team members, supervise shifts, and model best practices to drive customer service and efficiency.

Responsibilities include labor and inventory oversight, safety compliance, staff development, and collaboration with RGM on planning, marketing initiatives, and new product launches.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Proven customer service excellence and problem-solving skills.
• High ethical standards and integrity in operations.
• Ability to plan, delegate and coach others.

Responsibilities

• Provide leadership to Shift Leaders, Shift Managers and Team Members.
• Direct hands-on operations training and role-model desired skills.
• Monitor and support safety, health, and company policies.
• Analyze daily metrics and help meet sales and margin targets.
• Assist RGM with staffing, scheduling and action plans.
• Collaborate with RGM on marketing and product rollout.
• Build relationships with suppliers and franchisees.

Skills

Leadership

Communication

Time management

Customer service

Problem solving

Coaching others

Analytical skills

Team player

Data analysis

Adaptability

Education

High school diploma or equivalent

CHAMPS Certification

Developing Champions Certification: Leading a Restaurant in Manager's Absence

Job description

America's Pizza Company, LLC is seeking an AGM/GM-support leader to oversee daily restaurant operations during shifts and assist in profitability and training initiatives. You will coach team members, supervise shifts, and model best practices to drive customer service and efficiency.

Responsibilities include labor and inventory oversight, safety compliance, staff development, and collaboration with RGM on planning, marketing initiatives, and new product launches.