Restaurant Operations Lead: Guest Experience & Team Growth

Zaxbys; Concord (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus potential 12% of annual earnings

Free meals on shift

50% off meals off shift

Paid time off

Paid holidays

Early access to pay

Recognition program

Employee referral program

Opportunities to advance

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Employer-paid life insurance

401(k) with employer match

Job summary

Zaxbys is expanding in Concord, NC, and saving a seat for you as an Assistant Manager. You will oversee daily restaurant operations, ensure standards, coach the team, and optimize guest experiences while maintaining safety and quality.

We offer strong benefits including bonus potential, paid time off, meal discounts, and opportunities to advance. Join a team that values great service and consistent performance.

Qualifications

• Must be 18 years of age or older.
• Valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work 32–48 hours per week.
• Flexible schedule including days, nights, weekends and holidays.
• Successful completion of background check.
• Restaurant management experience preferred.

Responsibilities

• Oversee daily restaurant operations and ensure policies are followed.
• Enhance guest experiences by coaching team members and maintaining service standards.
• Create and manage work schedules following company standards and local laws.
• Plan and delegate shift assignments and communicate expectations.
• Supervise, lead, and motivate team to achieve quarterly goals.
• Ensure product quality, cleanliness, and safety standards are upheld.
• Report performance concerns to General Manager and assist with reviews.
• Maintain compliance with all guidelines and procedures.

Skills

Leadership

Organizational skills

Team collaboration

Management experience

Job description

Zaxbys is expanding in Concord, NC, and saving a seat for you as an Assistant Manager. You will oversee daily restaurant operations, ensure standards, coach the team, and optimize guest experiences while maintaining safety and quality.

We offer strong benefits including bonus potential, paid time off, meal discounts, and opportunities to advance. Join a team that values great service and consistent performance.