Restaurant Operations Lead — Guest Experience & Quality

Hawaiian Bros Live Oak; Texas; On-site; USD 17,000 - 22,000; Full time

Job summary

Hawaiian Bros Live Oak is seeking a dedicated team member to lead shift operations, ensuring top notch food quality, safety, and guest service across the restaurant. You will oversee daily routines, maintain stock, and train staff to deliver a consistent guest experience.

The role emphasizes cleanliness, organization, and adherence to brand standards while coordinating with team members to execute open, mid, and close shifts. Join a culture that celebrates legendary guest service.

Qualifications

• Experience in restaurant operations preferred.
• Ability to delegate tasks and lead a team.
• Strong focus on guest satisfaction and service quality.
• Commitment to food safety and cleanliness.

Responsibilities

• Delegate responsibilities to team and ensure they are exceeding guest expectations
• Ensures all our product is stocked & stored
• Becomes a subject matter expert in each area of the restaurant
• Maintains cleanliness and organization throughout the restaurant
• Ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
• Owns open, mid or close routines for the next shift
• Makes sure all food meets company food safety regulations and is super-delicious
• Recognizes a job well-done and lives the Hawaiian Bros culture
• Exemplifies legendary guest service for the whole team

Skills

Shift leadership

Guest service

Customer service

Inventory management

Safety & security

Training

Job description

Hawaiian Bros Live Oak is seeking a dedicated team member to lead shift operations, ensuring top notch food quality, safety, and guest service across the restaurant. You will oversee daily routines, maintain stock, and train staff to deliver a consistent guest experience.

The role emphasizes cleanliness, organization, and adherence to brand standards while coordinating with team members to execute open, mid, and close shifts. Join a culture that celebrates legendary guest service.