Restaurant Lead

Harri; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Hawaiian Bros is seeking a shift Lead to guide crew and fellow leads through each shift, ensuring top-tier quality, service, and cleanliness. You will plan shifts, monitor performance, and communicate with the next leader to coach a smooth handoff.

The role emphasizes safety, security, profitability, and maintaining product standards while upholding Hawaiian Bros culture and legendary guest service.

Qualifications

• Experience leading a team in a fast-paced restaurant environment.
• Strong communication skills for frontline leadership and team coordination.
• Knowledge of food safety regulations and safe food handling practices.
• Commitment to delivering exceptional guest service and quality.
• Experience training and mentoring staff to meet standards.

Responsibilities

• Lead production or assembly during shifts to ensure quality outputs.
• Coordinate internal communications across team members and shifts.
• Manage inventory and organize stock for smooth operations.
• Maintain daily cleanliness and upkeep of all areas.
• Ensure food production meets quality and safety standards.

Skills

Leadership

Communication

Food Safety

Customer Service

Training

Tools

POS System

Job description

A Lead provides leadership to crew and other leads during a shift to ensure great quality, service and cleanliness to customers. Leads perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Hawaiian Bros standards, monitoring safety, security, and profitability, and communicating with the next leader to help prepare him/her to run a great shift

Key Accountabilities

Manage these areas every shift:

• Lead Production or Assembly
• Internal Communication
• Inventory Management and organization
• Daily Maintenance / Cleanliness
• Quality Food Production
• Exceptional Customer Service
• Safety and Security
• Scheduling Deviations
• Training
• Delegate responsibilities to team and ensure they are exceeding guest expectations
• Ensures all our product is stocked & stored
• Becomes a subject matter expert in each area of the restaurant
• Maintains cleanliness and organization throughout the restaurant
• Ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
• Owns open, mid or close routines for the next shift
• Makes sure all food meets company food safety regulations and is super-delicious
• Recognizes a job well-done and lives the Hawaiian Bros culture
• Exemplifies legendary guest service for the whole team

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We run background checks on all new hires in this position.