Restaurant Operations Lead: Guest Experience & Growth

Minority Professional Network, Inc.; Washington (District of Columbia); On-site; USD 42,000 - 70,000; Full time

Job summary

Minority Professional Network, Inc. is seeking an Assistant General Manager to oversee daily restaurant operations and staff development in Washington, DC. The role focuses on delivering humble hospitality, ensuring guest satisfaction, managing inventory, and optimizing profitability.

The candidate will lead shifts, enforce standards, and coordinate a large team to maintain a safe, inviting dining setting. BA/BS in hospitality preferred with 2-3 years' restaurant experience.

Qualifications

• 2-3 years of practical restaurant experience preferred.
• BA/BS degree in hotel/restaurant management is desirable.

Responsibilities

• Commit to passionately, intensely, uncompromisingly humble hospitality and high-quality guest experience.
• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to the guest experience.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to problems.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Maintain the restaurant image, including restaurant cleanliness, proper uniforms, appearance and atmospheric standards.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Complete accident reports promptly in the event that a guest or employee is injured.
• Run successfully high-volume stores.
• Help to create the systems, structure, and tools to support growth.
• Has an entrepreneurial spirit-bring ideas and a point of view to the table, not just an ability to execute what are told to do.
• Possess leadership skills- an ability to teach, coach and develop a large team, understanding that their success is your success.
• Interview hourly employees: direct hiring, supervision, development and termination of employees.
• Ensure positive guest service in all areas.
• Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests.
• Share our love of great food and drinks.

Skills

Guest focus

Leadership

Communication

Time management

MS Word

MS Excel

Education

BA/BS in hotel/restaurant management

Tools

MS Word

MS Excel

Job description

Minority Professional Network, Inc. is seeking an Assistant General Manager to oversee daily restaurant operations and staff development in Washington, DC. The role focuses on delivering humble hospitality, ensuring guest satisfaction, managing inventory, and optimizing profitability.

The candidate will lead shifts, enforce standards, and coordinate a large team to maintain a safe, inviting dining setting. BA/BS in hospitality preferred with 2-3 years' restaurant experience.