Restaurant Operations Lead & Customer Experience Champion

Hot N Cajun Boil House; Metairie (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Hot N Cajun Boil House in Metairie, LA is seeking an assistant manager to supervise daily operations, support front-of-house and back-of-house teams, and ensure a high level of guest satisfaction in a fast-paced restaurant.

You will schedule staff, assist with performance reviews, handle customer escalations, participate in recruiting, manage communications, monitor spending, and act as GM in their absence to maintain operations and accountability.

Qualifications

• Excellent verbal communication and clarity.
• Strong leadership and initiative.
• Ability to delegate and mediate.
• Customer-focused with problem-solving skills.
• Quick decision-making in fast-paced environments.
• Organized with attention to detail.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Address employee and customer concerns.
• Fill in for General Manager (GM) in absence; make executive decisions.
• Monitor spending and budget.
• Liaise between managers, customers, and employees.
• Provide direction to staff.
• Improve workplace efficiency and goal achievement.
• Email and phone correspondence.

Skills

Verbal communication

Leadership

Customer service

Decision making

Multitasking

Time management

Attention to detail

Job description

Hot N Cajun Boil House in Metairie, LA is seeking an assistant manager to supervise daily operations, support front-of-house and back-of-house teams, and ensure a high level of guest satisfaction in a fast-paced restaurant.

You will schedule staff, assist with performance reviews, handle customer escalations, participate in recruiting, manage communications, monitor spending, and act as GM in their absence to maintain operations and accountability.