Restaurant Operations & Guest Experience Lead

moe; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

moe in Madison, Wisconsin is seeking a Team Leader to assist daily restaurant operations, stepping in for GM/ASM when needed. You will oversee shifts, maintain high standards of food quality, service, cleanliness, and safety.

You will work to provide a positive guest experience, supervise both FOH and BOH, help control labor costs, handle guest comments, train team members, ensure adherence to policies, and open/close the restaurant in the absence of upper management.

Qualifications

• Requires High School Diploma or equivalent.

Responsibilities

• Supervise shifts to support daily operations.
• Ensure guest experience is positive and atmosphere is welcoming.
• Monitor labor costs and manage daily labor controls.
• Address guest comments and resolve issues.
• Open and close the restaurant in the absence of upper management.
• Maintain cleanliness, product quality, and safety standards.

Skills

Supervision

Guest experience

Labor costs

Speed of service

Guest feedback

Team training

Uniform policy

Cash handling

Opening/closing

Education

High School Diploma or equivalent

Job description

moe in Madison, Wisconsin is seeking a Team Leader to assist daily restaurant operations, stepping in for GM/ASM when needed. You will oversee shifts, maintain high standards of food quality, service, cleanliness, and safety.

You will work to provide a positive guest experience, supervise both FOH and BOH, help control labor costs, handle guest comments, train team members, ensure adherence to policies, and open/close the restaurant in the absence of upper management.