Restaurant Operations Director - Customer Experience

Chick-fil-A; Chester (MD); On-site; USD 95,000 - 145,000; Full time

Job summary

Chick-fil-A Kent Island is seeking an experienced Operations Director to oversee day-to-day restaurant operations, ensuring exceptional customer service, high food quality, cleanliness, and efficiency.

You will develop policies, manage costs, lead a team, partner with marketing, and drive long-term growth while maintaining regulatory compliance.

Qualifications

• 5+ years of leadership in restaurant operations.
• Strong leadership and management skills.
• Excellent communication with customers, staff, and stakeholders.
• Strong analytical and problem‑solving skills for data‑driven decisions.
• Knowledge of restaurant operations including food prep, inventory, and customer service.
• Bachelor's degree in Business Administration, Hospitality, or related field preferred.

Responsibilities

• Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality.
• Drive‑thru execution.
• Monitor and manage food and labor costs to ensure profitability and efficiency.
• Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness.
• Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff.
• Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion.

Skills

Leadership

Communication

Analytical skills

Restaurant operations

Data-driven decisions

Education

Bachelor's degree in Business Administration, Hospitality, or related field

Job description

Job Title: Operations Director

Company: Chick-fil-A Kent Island

Location: Kent Island, Maryland

Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.

Responsibilities:

• Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
• Drive-thru execution
• Monitor and manage food and labor costs to ensure profitability and efficiency
• Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
• Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
• Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion

Requirements:

• 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
• Bachelor's degree in Business Administration, Hospitality, or a related field preferred

If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Kent Island team as our Operations Director.

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.