Operations Director — Hands-On Leader for Multi-Unit Growth

Chick-fil-A; Frederick (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health and Dental Insurance

401k with Profit Sharing

Meals at Work

Sundays Off

Flexible Scheduling

Scholarship Opportunities

Job summary

Chick-fil-A Frederick North seeks an Operations Director to deliver operational excellence and lead a large team in a hands-on environment. The role reports to the Owner/Operator and focuses on developing managers and mid-level leaders for future senior leadership opportunities.

Located in Frederick, MD, the restaurant emphasizes a culture of service, growth, and accountability. The Director will drive guest satisfaction and profitability while upholding Chick-fil-A standards.

Qualifications

• Bachelor's degree or 3 years leadership experience leading a large team.
• Experience working in a Chick-fil-A restaurant is required.
• Experience within the restaurant or quick service food industry.
• Experiences in both the Front of House and Back of House operations of a restaurant.
• 40-45 hours per week availability, evenings and Saturdays are included.
• ServSafe Food Protection Manager Certified (preferred).
• Strong analytical and problem-solving skills.
• Passion for Chick-fil-A and an understanding of Corporate purpose, mission, values.

Responsibilities

• Deliver operational excellence across all restaurant functions.
• Build and coach high-performance teams.
• Manage a team of 120+ with an inspiring vision and accountability.
• Increase profitability by reducing costs and boosting productivity.
• Ensure outstanding guest experiences across all sales channels.
• Maintain food and team safety standards.

Skills

Leadership

Team building

Analytical skills

Problem-solving

Coaching

Education

Bachelor's degree

3 years leadership experience

Job description

Chick-fil-A Frederick North seeks an Operations Director to deliver operational excellence and lead a large team in a hands-on environment. The role reports to the Owner/Operator and focuses on developing managers and mid-level leaders for future senior leadership opportunities.

Located in Frederick, MD, the restaurant emphasizes a culture of service, growth, and accountability. The Director will drive guest satisfaction and profitability while upholding Chick-fil-A standards.