Operations Director

Chick-fil-A; Matlock (IA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Disability insurance

Employee discounts

Bonus pay

Job summary

Chick-fil-A is seeking an Operations Director to lead a dynamic team in the restaurant, shaping culture, systems, and guest satisfaction. You will drive operational excellence, build leaders, and ensure high standards of service in a fast-paced environment.

The role offers flexible schedules, paid time off, comprehensive health benefits, a 401(k) plan, employee discounts, and bonus pay. Annual pay is an estimated range upon fulfilling responsibilities.

Qualifications

• 3+ years of leadership experience in restaurant, hospitality, retail, or service operations.
• Proven experience leading and developing teams.
• Excellent communication and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced, high-volume environment.
• Flexible availability, including evenings, weekends, and holidays as needed.
• Ability to lift up to 50 pounds and remain active throughout a shift.

Responsibilities

• Create a healthy culture, build structure, and execute systems across the restaurant
• Attract, retain and develop the team
• Operate at a high level of customer satisfaction
• Enhance guest experience to grow the business and brand
• Ensure compliance with health and safety regulations
• Manage financial expenses including labor, food cost, and other controllables

Skills

Leadership

Team development

Communication skills

Organizational skills

Problem-solving

Decision-making

Fast-paced environment

Flexible availability

Physical stamina

Education

Bachelor's degree or equivalent

Job description

Chick-fil-A - Operations Director Opportunity

Are you a highly skilled and motivated individual seeking to lead and develop a team in the food and beverage industry? Do you thrive in a positive, people-focused environment? If so, we have the perfect job for you!

Join Chick-fil-A and become an Operations Director, where you will work with a dynamic team, contribute to the restaurant's success, and enjoy a range of benefits and perks. From flexible schedules to paid time off, health, dental, and vision insurance, 401k, employee discounts, and bonus pay, we've got you covered! Annual pay is an estimated range upon fulfilling responsibilities.

Responsibilities:

• Create a healthy culture, build structure, and execute systems across the restaurant
• Attract, retain and develop the team
• Operate at a high level of customer satisfaction
• Enhance guest experience to grow the business and brand
• Ensure compliance with health and safety regulations
• Manage financial expenses including labor, food cost, and other controllables

Required:

• 3+ years of leadership experience in restaurant, hospitality, retail, or service operations
• Proven experience leading and developing teams
• Excellent communication and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced, high-volume environment
• Flexible availability, including evenings, weekends, and holidays as needed
• Ability to lift up to 50 pounds and remain active throughout a shift

Preferred:

• Previous Chick-fil-A leadership experience
• Experience managing financial performance and labor
• Experience leading multiple department managers or directors
• Bachelor's degree or equivalent leadership experience

Location: Chick-fil-A Debbie Ln & Matlock Rd

Location: Chick-fil-A Debbie Ln & Matlock Rd

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Disability insurance
• Employee discount
• Other

Chick-fil-A - Debbie Ln & Matlock Rd

1570 E Debbie Ln, Mansfield, TX, 76063

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.