Restaurant Onboarding & Success Specialist

The Fork; United States; Hybrid; USD 60,000 - 90,000; Part time

Benefits offered by this job

Flexible working environment (2 days W

Health insurance

Life & Disability Insurance

Job summary

TheFork is seeking a Customer Product Success Specialist – Restaurant Onboarding (Temporary contract) to ensure rapid live activation of new restaurant partners on TheFork Manager. You will deliver engaging onboarding sessions, tailor content for diverse restaurant teams, and drive adoption across our international portfolio.

You will collaborate with Sales, Account Management, and Product teams, travel for on-site sessions, and contribute to the continuous improvement of training materials.

Qualifications

• Fluency in Swedish and English (written and spoken) is essential.
• 2+ years in customer onboarding/training/customer success in B2B SaaS or hospitality ops with strong tech aptitude.
• Ability to explain software to non-technical audiences and manage multiple onboardings simultaneously.

Responsibilities

• Deliver onboarding training to partners virtually and face-to-face.
• Set up and optimize restaurant profiles and configuration for quick live go-live.
• Drive product adoption and turn new partners into confident users within weeks.
• Adapt training style to different audiences from independent owners to management teams.
• Identify upsell and cross-sell opportunities and hand off qualified leads to Account Managers.
• Meet and exceed individual targets while contributing to country/region goals.
• Collaborate with Sales, Account Management, Sales Ops and Customer Care for smooth handover from signature to go-live.
• Share restaurant feedback with Product/Marketing and help improve training materials.

Skills

Fluent Swedish

Fluent English

Onboarding experience

Customer success

Communication

Organisational skills

CRM experience

Tools

Salesforce

Job description

TheFork is seeking a Customer Product Success Specialist – Restaurant Onboarding (Temporary contract) to ensure rapid live activation of new restaurant partners on TheFork Manager. You will deliver engaging onboarding sessions, tailor content for diverse restaurant teams, and drive adoption across our international portfolio.

You will collaborate with Sales, Account Management, and Product teams, travel for on-site sessions, and contribute to the continuous improvement of training materials.