Restaurant Manager - Match Haus

HAMPTON SOCIAL VENTURES LLC; St. Charles (IL); On-site; USD 65,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Employee Assistance Program

Paid Parental Leave

Weekly Pay

Annual Merit Increase

Job summary

Parker Hospitality in St. Charles, IL is seeking a Front of House Manager to oversee daily FOH operations, ensure exceptional guest experiences, and uphold brand standards.

You will supervise FOH staff and support the AGM and General Manager in reaching goals. Requirements include a Bachelor’s degree in Hospitality or a related field and at least 2 years in a supervisory restaurant role, with strong leadership and POS skills.

Qualifications

• Bachelor’s degree in Hospitality or related field.
• Minimum 2 years of supervisory experience in a full-service restaurant.
• Strong leadership and communication skills with guest-focused mindset.
• Proficiency with POS systems and basic operational tools.

Responsibilities

• Supervise daily FOH operations, ensuring smooth service and brand consistency.
• Lead and develop FOH staff, including scheduling and training.
• Collaborate with kitchen and bar teams for seamless service.
• Address guest concerns and gather feedback to improve service.

Skills

Leadership

Communication

Guest service

POS proficiency

Staff motivation

Education

Bachelor’s degree in Hospitality or related field

Tools

POS systems

Job description

Job Details

Job Location: Match Haus - St. Charles, IL 60714

Position Type: Full Time

Salary Range: $65,000.00 - $74,000.00 Salary/year

Job Category: Restaurant - Food Service

Join the revolution at Parker Hospitality, home to The Hampton Social, The Bassment and Costera Cocina Tulum.

At Parker Hospitality, we're on the lookout for dynamic and vibrant individuals – people with a zest for innovation and a passion for hospitality to bring our unique vision to life.

We're not just a team, we're trendsetters reimagining the guest experience. Here, innovation isn’t just a buzzword, it’s our blueprint. Elevate your career at a company where each shift is a showcase, and each interaction, a step forward.

Job Summary

The Front of House (FOH) Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional guest experiences, and maintaining high service standards. This role includes managing FOH staff, addressing guest concerns, and supporting the AGM and General Manager in achieving operational goals. The FOH Manager fosters a positive team environment and upholds the company’s values of hospitality, efficiency, and professionalism.

Operational Management

• Supervise daily FOH operations, ensuring smooth service flow and adherence to brand standards.
• Monitor cleanliness, organization, and readiness of the FOH areas before, during, and after service.
• Coordinate with the kitchen and bar teams to ensure seamless communication and efficient service.

Team & Leadership Development

• Assist in recruiting, training, and onboarding FOH staff, including Servers, Bartenders, Hosts, and Support Staff.
• Provide clear direction and constructive feedback to team members, fostering a collaborative work environment.
• Conduct pre-shift meetings to communicate daily priorities, service expectations, and menu highlights.

Financial Management

• Support the AGM and General Manager in managing labor costs by monitoring schedules and staffing levels.
• Assist in inventory checks for FOH supplies and monitor usage to control costs.
• Contribute to revenue-driving initiatives, such as promoting specials or dish recommendations.

Guest Engagement

• Act as a visible presence on the floor to engage with guests, address concerns, and ensure satisfaction.
• Resolve guest complaints promptly and professionally, turning challenges into positive experiences.
• Collect and act on guest feedback to continually enhance service delivery.

Safety Compliance

• Ensure FOH compliance with health and safety regulations, including food handling and alcohol service protocols.
• Train staff on responsible alcohol service and maintain up-to-date certifications for all team members.
• Monitor & address safety or operational concerns promptly to ensure a secure environment for guests and staff.

Supervision Responsibilities

• Directly manage FOH staff, including Servers, Bartenders, Hosts, and Support Staff, during shifts.
• Ensure service efficiency, consistent adherence to company policies, and exceptional guest experiences.
• Address team performance issues and provide feedback to uphold standards of conduct and service excellence.

Qualifications

• Bachelor’s degree in Hospitality, Business, or a related field preferred.
• Minimum 2 years of experience in a supervisory role within a full-service restaurant.
• Strong leadership and communication skills, with the ability to motivate and mentor a team.
• Excellent guest service skills and a commitment to creating positive guest experiences.
• Proficiency in POS systems and basic operational tools.

Other Rules/Requirements

• Flexibility to work nights, weekends, and holidays as required.
• Scheduled hours average 40-45 per week, with variations based on business needs.
• Physical ability to stand & walk for extended periods, lift up to 30 lbs, and work effectively in a fast-paced setting.
• Food safety and alcohol service certifications (e.g., ServSafe, TIPS) required or the ability to obtain upon hire.

Compensation and Benefits

• Health, dental, and vision insurance
• Competitive base salary with quarterly performance-based bonuses
• Company paid Life Insurance
• Employee Assistance Program
• Paid Parental Leave
• Weekly Pay
• Annual Merit Increase

Salary Range 60k-70k DOE

Parker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.