Manager-Leader

Chick-fil-A; Fall River (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Higher Education Support Opportunities

Health, Dental and Vision insurance

Flexible scheduling (closed on Sundays

Learning opportunities from experience

Intentional growth and development

Scholarship opportunities

Job summary

Chick-fil-A in Fall River, MA is seeking a Highly Skilled Manager-Team Leader to blend hands-on operations with people development, delivering exceptional guest experiences while maintaining quality and safety standards.

You will drive daily restaurant performance, coach teams, and lead service excellence through our Recipe for Service in a fast-paced environment. This role emphasizes leadership, guest care, and continuous improvement.

Qualifications

• Genuine hospitality: Warm, genuine smile with the ability to create emotional connections with guests.
• Leadership experience: Prior leadership in fast-paced restaurant, hospitality, or retail environments preferred; demonstrated ability to manage team performance and coaching for success.
• Coaching and development: Strong interpersonal and coaching skills with a clear commitment to developing others.
• Integrity and accountability: High ethical standards; able to prioritize and execute under pressure with a sense of urgency.
• Communication: Clear, effective communication with team members, vendors, and senior leadership.
• Reliability: Dependable transportation and consistent attendance; able to work a flexible schedule including weekends and peak service hours.
• Operational resilience: Comfortable working in a fast-paced environment and maintaining composure during busy periods.
• familiarity with POS systems, scheduling, and basic inventory processes preferred.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency, food quality, safety, and compliance with brand standards.
• Implement and reinforce the Recipe for Service so every guest receives warm, consistent hospitality.
• Coach, mentor, and train team members; provide performance feedback and create opportunities for growth.
• Assign, monitor, and verify completion of tasks; maintain operational checklists and performance metrics.
• Diagnose operational issues, implement corrective actions, and evaluate when necessary.
• Support inventory control, scheduling, and cost management initiatives.
• Lead by example to foster a positive, inclusive workplace where teamwork and respect are central.
• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond immediately and respectfully to guests' needs.
• Assist in training new hires and set the tone for each shift.
• Act as a friendly, encouraging team player.
• Open and/or close the restaurant and lead shifts.
• Count drawers and finalize daily operations.
• Communicate effectively, both written and spoken.

Skills

Genuine hospitality

Leadership experience

Coaching and development

Integrity and accountability

Communication

Reliability

Operational resilience

Tools

POS systems

Scheduling

Inventory management

Job description

Chick-fil-A - Highly Skilled Manager-Team Leader!

Position Overview

A Chick‑fil‑A Leader consistently models our core values, embraces Chick‑fil‑A culture, and serves with humility and purpose. This role combines hands‑on operational leadership with people development to deliver exceptional guest experiences, maintain quality and safety standards, and drive team performance.

Key Responsibilities

Operational Execution: Oversee daily restaurant operations to ensure efficiency, food quality, safety, and compliance with brand standards.

Service Standards: Implement and reinforce the Recipe for Service so every guest receives warm, consistent hospitality.

People Development: Coach, mentor, and train team members; provide performance feedback and create opportunities for growth.

Accountability: Assign, monitor, and verify completion of tasks; maintain operational checklists and performance metrics.

Problem Resolution: Diagnose operational issues, implement corrective actions, and evaluate when necessary.

Resource Management: Support inventory control, scheduling, and cost management initiatives.

Culture Building: Lead by example to foster a positive, inclusive workplace where teamwork and respect are central.

Take Charge by:

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond immediately and respectfully to guests' needs.
• Assist in training new hires and set the tone for each shift.
• Act as a friendly, encouraging team player.
• Open and/or close the restaurant and lead shifts.
• Count drawers and finalize daily operations.
• Communicate effective, both written and spoken.

Qualifications and Requirements

Genuine hospitality: Warm, genuine smile with the ability to create emotional connections with guests.

Leadership experience: Prior leadership in fast‑paced restaurant, hospitality, or retail environments preferred; demonstrated ability to manage team performance and coaching for success.

Coaching and development: Strong interpersonal and coaching skills with a clear commitment to developing others.

Integrity and accountability: High ethical standards; able to prioritize and execute under pressure with a sense of urgency.

Communication: Clear, effective communication with team members, vendors, and senior leadership.

Reliability: Dependable transportation and consistent attendance; able to work a flexible schedule including weekends and peak service hours.

Operational resilience: Comfortable working in a fast‑paced environment and maintaining composure during busy periods.

Familiarity with POS systems, scheduling, and basic inventory processes preferred.

Our Benefits Include:

• A fun work environment where you can positively influence others.
• Higher Education Support Opportunities
• Health, Dental and Vision insurance
• Flexible scheduling (closed on Sundays).
• Learning opportunities from experienced operators and restaurant leaders.
• Intentional growth and development to help you reach your goals.
• Scholarship opportunities.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.