Restaurant Manager - Lead Teams + Drive Sales

Dunkin' Donuts; Town of Waterloo (NY); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Bonus eligibility

Flexible scheduling

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development

Job summary

Dunkin' Donuts in New York is seeking an experienced Restaurant Manager to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences. You will oversee scheduling, inventory, and systems such as CrunchTime or HotSchedules.

We require 2+ years in QSR, retail, or hospitality with strong leadership and communication skills. The role offers flexible scheduling, overtime, and a potential monthly bonus.

Qualifications

• 2+ years of experience leading teams in restaurant, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Strong customer service and problem-solving skills.
• Ability to manage daily operations in a fast-paced environment.
• Experience with CrunchTime, HotSchedules, or similar systems preferred.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Manage inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.
• Partner with retail and store leadership to ensure smooth operations.

Skills

Leadership experience

Coaching

Communication

Hiring & training

Scheduling

Inventory management

Customer service

Tools

CrunchTime

HotSchedules

Job description

Dunkin' Donuts in New York is seeking an experienced Restaurant Manager to lead daily operations, develop a high-performing team, drive sales, and deliver exceptional guest experiences. You will oversee scheduling, inventory, and systems such as CrunchTime or HotSchedules.

We require 2+ years in QSR, retail, or hospitality with strong leadership and communication skills. The role offers flexible scheduling, overtime, and a potential monthly bonus.