Restaurant Manager: Lead Team, Drive Sales & Guest Experience

Dunkin' Donuts; New York (NY); Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Flexible scheduling

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development and advancement

Employee referral bonuses

Recognition programs

Job summary

Dunkin' Donuts in New York, NY is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations and develop a high-performing team.

You will focus on driving sales, managing schedules, and ensuring exceptional guest experiences while using systems like CrunchTime or HotSchedules. Bonus eligibility accompanies the solid compensation package.

Qualifications

• 2+ years of leadership experience in QSR, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Strong customer service and problem-solving skills.
• Ability to manage daily operations in a fast-paced environment.
• Experience with CrunchTime, HotSchedules, or similar systems preferred.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Manage inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.
• Partner with retail and store leadership to ensure smooth operations.

Skills

Leadership

Coaching

Communication

Hiring

Training

Scheduling

Inventory management

Customer service

Problem-solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' Donuts in New York, NY is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality to lead daily operations and develop a high-performing team.

You will focus on driving sales, managing schedules, and ensuring exceptional guest experiences while using systems like CrunchTime or HotSchedules. Bonus eligibility accompanies the solid compensation package.