Restaurant Manager: Lead Teams, Elevate Guest Experience

Dunkin' Donuts; Town of Fishkill (NY); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

$45,000–$58,000 annual salary

Bonus eligibility

Flexible scheduling

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development and advancement

Employee referral bonuses

Recognition programs

Job summary

Dunkin' Donuts in New York, NY, is seeking a Restaurant Manager to lead daily restaurant operations, build a high-performing team, and drive sales while delivering exceptional guest experiences. You will develop staffing schedules, oversee inventory, and ensure adherence to standards with preferred tools CrunchTime or HotSchedules.

The role requires 2+ years of leadership experience in QSR, retail, or hospitality, strong communication, and a customer-service mindset.

Qualifications

• 2+ years of experience leading teams in restaurant, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Strong customer service and problem-solving skills.
• Ability to manage daily operations in a fast-paced environment.
• Experience with CrunchTime, HotSchedules, or similar systems preferred.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain company standards.
• Drive sales while managing labor, inventory, and operating costs.
• Create employee schedules and monitor staffing needs.
• Manage inventory, invoices, and back-office processes.
• Maintain a clean, safe, and welcoming environment.
• Resolve guest and employee concerns professionally.
• Partner with retail and store leadership to ensure smooth operations.

Skills

Leadership

Team management

Customer service

Scheduling

Inventory management

Communication

Problem solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' Donuts in New York, NY, is seeking a Restaurant Manager to lead daily restaurant operations, build a high-performing team, and drive sales while delivering exceptional guest experiences. You will develop staffing schedules, oversee inventory, and ensure adherence to standards with preferred tools CrunchTime or HotSchedules.

The role requires 2+ years of leadership experience in QSR, retail, or hospitality, strong communication, and a customer-service mindset.