Restaurant Manager: Lead Rocking Guest Experience

Seminole Hard Rock Support Services; New York (NY); Sur place; USD 53 000 - 68 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Résumé du poste

Hard Rock Hotel New York seeks an experienced Restaurant Manager to oversee restaurant outlets, banquet and event spaces. The role requires a hospitality degree and a minimum of 5 years in similar positions, with a focus on delivering authentic, High Rock service while leading a high-performing team.

You will harmonize the culture, mission, and quality standards to achieve guest engagement and long-term loyalty, coordinating with AV teams and ensuring top-tier service during peak periods.

Qualifications

• Degree/diploma in Hospitality Management or equivalent education/experience
• Minimum of 5 years of previous experience in similar roles

Responsabilités

• Lead restaurant and banquet operations and ensure brand standards are followed.
• Balance staffing and labor to optimize guest engagement and cost ratio.
• Resolve guest complaints and implement improvements to prevent recurrence.
• Maintain health and safety guidelines and ensure consistent service quality.

Connaissances

Guest service

Leadership

Team management

Communication

Attention to detail

Organized

Formation

Hospitality management degree

Description du poste

Hard Rock Hotel New York seeks an experienced Restaurant Manager to oversee restaurant outlets, banquet and event spaces. The role requires a hospitality degree and a minimum of 5 years in similar positions, with a focus on delivering authentic, High Rock service while leading a high-performing team.

You will harmonize the culture, mission, and quality standards to achieve guest engagement and long-term loyalty, coordinating with AV teams and ensuring top-tier service during peak periods.