Restaurant Manager - Lead Ops, Delight Guests

Ontario Trillium Foundation; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

Dunkin' is seeking an energetic Restaurant Manager to oversee daily Dunkin' restaurant operations in Florida. This leadership role entails inspiring the team, upholding brand standards, driving sales and profitability, and creating a welcoming environment for guests and employees.

You will lead day-to-day operations, deliver exceptional guest experiences, ensure safety and quality, and drive product launches and training while managing costs and compliance.

Qualifications

• College degree preferred.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Lead day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.
• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.
• Manage labor costs through effective scheduling.
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Skills

Leadership

Team Development

Customer Service

Operations Management

Sales & Profitability

Education

College Degree preferred

Job description

Dunkin' is seeking an energetic Restaurant Manager to oversee daily Dunkin' restaurant operations in Florida. This leadership role entails inspiring the team, upholding brand standards, driving sales and profitability, and creating a welcoming environment for guests and employees.

You will lead day-to-day operations, deliver exceptional guest experiences, ensure safety and quality, and drive product launches and training while managing costs and compliance.