Restaurant Manager: Lead High-Volume Guest Experience

Waffle House, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Waffle House, Inc. in the Phoenix area seeks a Restaurant Manager to oversee daily on-site operations and lead a team across shifts. You will ensure high standards for food quality, cleanliness, and guest experience while maintaining a welcoming environment around the clock.

The role requires coordinating staffing, inventory, hiring onboarding, and collaborating with leadership to meet financial and operational goals. A focus on hospitality and teamwork is essential to uphold our brand mission.

Qualifications

• Strong focus on guest experience and satisfaction.
• Experience hiring and leading a high-performing team.
• Excellent communication with guests, staff and management.
• Knowledge of food safety, quality standards, and restaurant procedures.
• Previous restaurant/hospitality management experience preferred.
• Ability to work flexible hours including early mornings, nights, weekends and holidays.
• Proven problem-solving, time management, and operating under high pace.

Responsibilities

• Lead daily restaurant operations and shift leadership.
• Monitor service levels, ensure food quality and cleanliness.
• Schedule staff, manage inventory and onboarding.
• Support training initiatives and policy implementation with leadership.
• Help meet financial and operational goals and drive guest satisfaction.

Skills

Customer satisfaction

Hiring & team leadership

Effective communication

Food & beverage operations

Restaurant management experience

Flexible scheduling

Problem solving & time management

Education

High school diploma or equivalent

Business or hospitality coursework (plus)

Job description

Waffle House, Inc. in the Phoenix area seeks a Restaurant Manager to oversee daily on-site operations and lead a team across shifts. You will ensure high standards for food quality, cleanliness, and guest experience while maintaining a welcoming environment around the clock.

The role requires coordinating staffing, inventory, hiring onboarding, and collaborating with leadership to meet financial and operational goals. A focus on hospitality and teamwork is essential to uphold our brand mission.