Restaurant Manager

Waffle House, Inc.; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Waffle House, Inc. in Montgomery, AL is seeking a Restaurant Manager to oversee daily restaurant operations, manage shifts, ensure food quality and safety, and maintain a clean, welcoming dining area.

You will lead and develop Associates, assist with hiring and onboarding, and craft staff schedules to align with demand, delivering exceptional service and guest satisfaction in a fast-paced, 24/7 environment.

Qualifications

• Strong focus on customer satisfaction and guest experience.
• Experience hiring, onboarding, and developing restaurant staff.
• Excellent communication with guests, team, and leadership.
• Knowledge of food safety, quality control, and service standards.
• Previous management experience or a bachelor's degree is required.
• Ability to work flexible hours, including nights, weekends, and holidays in a 24/7 operation.
• Strong leadership, problem-solving, and conflict-resolution skills.
• High school diploma or equivalent; hospitality/business education a plus.

Responsibilities

• Oversee day-to-day restaurant operations and shift management.
• Ensure food quality, safety standards, and cleanliness.
• Lead and develop Associates, assist with hiring and onboarding.
• Create staff schedules to meet demand and control costs.
• Deliver outstanding customer service and resolve guest concerns.
• Monitor sales, costs, inventory, and cash control with leadership.

Skills

Customer service

Hiring/onboarding

Communication

Food safety

Leadership

Education

Bachelor's degree

Job description

Company Description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to more than 2,000 locations across 25 states. The company provides long-term career paths for over 45,000 Associates and is recognized worldwide for its strong brand and loyal Customer base. Waffle House is committed to serving great food and caring for people on both sides of the counter, including Customers and Associates. With a culture of promoting from within, team members can build lasting careers in Restaurant Operations or Corporate Support while helping continue the founders’ mission. The restaurants are open 24/7, offering consistent service and opportunities around the clock.

Role Description

The Restaurant Manager role at Waffle House, Inc. is a full-time, on-site position located in Montgomery, AL. This role is responsible for overseeing day-to-day restaurant operations, including managing shifts, ensuring food quality and safety standards, and maintaining a clean, welcoming environment. The Restaurant Manager leads and develops Associates, supports hiring and onboarding, and creates schedules that align staffing needs with business demand. This position also focuses on delivering excellent Customer Service, resolving guest concerns, and driving Customer Satisfaction through efficient service and hospitality. The Restaurant Manager monitors sales and costs, supports inventory and cash control procedures, and partners with leadership to meet operational and financial goals.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service to provide a consistently positive guest experience.
• Ability to support Hiring efforts, including interviewing, onboarding, and developing restaurant Associates.
• Effective Communication skills for interacting with guests, team members, and leadership in a fast-paced environment.
• Knowledge of Food & Beverage operations, including food safety, quality control, and service standards.
• Previous management experience or a bachelors degree is required.
• Ability to work flexible hours, including nights, weekends, and holidays, in a 24/7 environment.
• Strong leadership, problem-solving, and conflict-resolution skills.
• High school diploma or equivalent required; additional education in hospitality or business is a plus.