Restaurant Operations Management

Waffle House, Inc.; Carrollton (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Waffle House, Inc. in Carrollton, GA is seeking a Restaurant Operations Manager to oversee daily restaurant operations, ensure food quality and guest experience, and lead a team of Associates.

This full-time, on-site role involves scheduling, coaching, inventory control, cost monitoring, budgeting support, and upholding company standards in a 24/7 hospitality environment.

Qualifications

• Restaurant operations and supervisory experience.
• Experience in customer service and guest relations.
• Basic financial and operational skills (inventory control, cost management).
• Knowledge of food safety and health regulations in a restaurant setting.
• Strong communication and ability to train and motivate teams.
• Ability to work in a fast-paced 24/7 environment, including weekends/holidays.

Responsibilities

• Oversee daily restaurant operations and service standards.
• Manage staff scheduling and lead Associates; support hiring and training.
• Monitor inventory, costs and budgeting; strive to meet sales targets.
• Resolve guest concerns promptly and professionally; uphold company policies.

Skills

Restaurant operations and supervision

Customer service and guest relations

Inventory control

Cost management

Food safety and compliance

Communication and coaching

Flexible shifts 24/7 environment

Education

High school diploma or equivalent

Job description

Company Description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to more than 2,000 locations across 25 states. With over 45,000 Associates, the company is known for providing clear career paths and long-term growth opportunities through a strong promote-from-within culture. Waffle House has built a widely recognized brand through the loyalty and support of its Customers and a commitment to caring for people on both sides of the counter. The company operates 24/7, offering consistent, reliable service early mornings, late nights, and every hour in between. Team members in Restaurant Operations and Corporate Support play an important role in carrying forward the founders’ mission of great food and genuine hospitality.

Role Description

The Restaurant Operations Management role at Waffle House, Inc. is a full-time, on-site position based in Carrollton, GA. This role oversees daily restaurant operations, including managing service standards, monitoring food quality and safety, and ensuring a clean, welcoming environment. The manager schedules and leads Associates, supports hiring and training, and provides coaching to maintain high performance and strong customer service. Responsibilities include managing inventory, monitoring costs, supporting budgeting and sales targets, and resolving guest concerns promptly and professionally. The role also involves upholding company policies, reinforcing Waffle House culture, and fostering a positive, inclusive workplace where team members can grow their careers.

Qualifications

• Restaurant operations and supervisory skills, including team leadership, shift management, and staff scheduling.
• Experience in customer service and guest relations, with the ability to handle issues and maintain a hospitable dining environment.
• Basic financial and operational skills, such as inventory control, cost management, and understanding of sales metrics.
• Knowledge of food safety, sanitation, and compliance with health and safety regulations in a restaurant setting.
• Strong communication and interpersonal skills, with the ability to train, coach, and motivate diverse teams.
• Proven ability to work in a fast-paced, 24/7 environment, including flexibility for weekends, holidays, and varied shifts.
• Prior experience in restaurant or hospitality management is preferred; supervisory experience in other customer-facing industries is beneficial.
• High school diploma or equivalent required; additional education in hospitality, business, or management is a plus.