Restaurant Manager

Waffle House, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Waffle House, Inc. in the Phoenix area seeks a Restaurant Manager to oversee daily on-site operations and lead a team across shifts. You will ensure high standards for food quality, cleanliness, and guest experience while maintaining a welcoming environment around the clock.

The role requires coordinating staffing, inventory, hiring onboarding, and collaborating with leadership to meet financial and operational goals. A focus on hospitality and teamwork is essential to uphold our brand mission.

Qualifications

• Strong focus on guest experience and satisfaction.
• Experience hiring and leading a high-performing team.
• Excellent communication with guests, staff and management.
• Knowledge of food safety, quality standards, and restaurant procedures.
• Previous restaurant/hospitality management experience preferred.
• Ability to work flexible hours including early mornings, nights, weekends and holidays.
• Proven problem-solving, time management, and operating under high pace.

Responsibilities

• Lead daily restaurant operations and shift leadership.
• Monitor service levels, ensure food quality and cleanliness.
• Schedule staff, manage inventory and onboarding.
• Support training initiatives and policy implementation with leadership.
• Help meet financial and operational goals and drive guest satisfaction.

Skills

Customer satisfaction

Hiring & team leadership

Effective communication

Food & beverage operations

Restaurant management experience

Flexible scheduling

Problem solving & time management

Education

High school diploma or equivalent

Business or hospitality coursework (plus)

Job description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides career paths to over 45,000 Associates and is widely recognized for a strong Customer base and iconic brand presence. Waffle House focuses on serving great food while caring for both Customers and Associates, maintaining a welcoming environment around the clock. With a culture of promoting from within, the company offers long-term career growth in Restaurant Operations and Corporate Support roles. Team members help carry forward the founders' mission of hospitality, service, and opportunity.

The Restaurant Manager role at Waffle House in Phoenix Metropolitan Area in AZ is a full-time, on-site position overseeing daily restaurant operations. Responsibilities include leading Associates during each shift, ensuring high standards for food quality, cleanliness, and safety, and maintaining a welcoming atmosphere for Customers at all hours. The manager is expected to monitor service levels, resolve guest concerns promptly, and support a culture of hospitality and teamwork. This role also involves scheduling staff, managing inventory, assisting with hiring and onboarding, and helping meet financial and operational goals. The Restaurant Manager collaborates with leadership to implement company policies, support training initiatives, and uphold Waffle House's mission of serving great food and caring for people.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service to ensure a positive guest experience.
• Experience with Hiring and team leadership to build and develop a high-performing staff.
• Effective Communication skills for interacting with Customers, Associates, and management.
• Knowledge of Food & Beverage operations, including food safety, quality standards, and basic restaurant procedures.
• Previous experience in restaurant or hospitality management is highly preferred.
• Ability to work flexible hours, including early mornings, late nights, weekends, and holidays.
• Proven skills in problem-solving, time management, and handling high-volume, fast-paced environments.
• High school diploma or equivalent required; additional education in business or hospitality is a plus.